ABOUT US
At TOPPAN Security, our mission is to shape a meaningful, technology-driven future by being a global leader in mission-critical identity and payment technologies.
We serve as the international development arm of the TOPPAN Group in the security domain founded in 1900. TOPPAN is a trusted Japanese brand renowned for its commitment to exceptional quality. Building on this legacy, we combine bold ideas, deep sector expertise, and collaborative intelligence to deliver secure, future-ready solutions.
Our culture is grounded in four core values: Agility, Ownership, Resilience, and a Sense of Fun. We move fast, lead with accountability, grow through challenges, and bring positive energy into everything we do.
Join us and be part of a global, collaborative team where trust and innovation drive everything we do.
ABOUT THE ROLE
The Hardware Engineer is a hands-on individual focused on deployment, validation, optimisation, and support of personalisation systems for governmental projects. The applicants should possess at least 3 years technical support experiences in governmental secure issuance of National ID / Driver Licenses / Passports. Solid expertise in the field of centralize and decentralize personalization. Responsible for delivering robust, high-performance solutions into live environments while contributing to upstream definition and development.
Key Responsibilities
1. Implementation & Delivery (Primary Focus)
Lead FAT, SAT, CAT, and UAT testing, including test plans and acceptance criteria
Install, configure, commission, and deploy personalisation equipment and supporting IT infrastructure
Perform calibration, fine-tuning, and optimisation (print quality, mechanical alignment, laser engraving, document transport)
Diagnose and resolve mechanical and transport issues (jams, misfeeds, wear, alignment)
Support deployment into live environments and ensure successful handover to operations (readiness, training, ramp-up)
2. Operational Support & Optimisation
Provide hands-on support for hardware in live environments
Troubleshoot end-to-end issues across hardware, software, and IT layers
Maintain system performance through calibration, optimisation, and transport tuning
Investigate recurring issues and implement root cause fixes
Collaborate with suppliers and internal teams to resolve defects and improve system reliability
Ensure compliance with quality, configuration, and operational standards
3. Development & Supplier Engagement (Supporting Role)
Contribute to requirements, specifications, and technical validation
Work with R&D, IT, procurement, and suppliers to ensure integrated, supportable solutions
Support supplier selection and performance management
Provide input into improvements in calibration, transport reliability, and operational efficiency
Manage risks, issues, change control, and configuration
Maintain documentation and provide progress reporting
Support audits, compliance, and assurance activities
Build strong cross-functional relationships (Delivery, Engineering, IT, suppliers)
ABOUT YOU
Qualifications
Education
Bachelor of Engineering degree or related discipline
Experience
Hands-on experience in hardware implementation and support
Strong background in FAT/SAT/CAT/UAT, installation, and commissioning
Expertise in calibration, mechanical adjustment, and optimisation of precision/mechatronic systems
Proven ability to troubleshoot mechanical issues
Experience with suppliers and live operational environments
Strong root cause analysis, change/configuration management, and continuous improvement capabilites
Detail-oriented, methodical, and hands-on
High focus on quality, precision, and reliability
Proactive, resilient, and effective under pressure
Strong communication across technical and non-technical stakeholders
Desired experience
Solid IT infrastructure knowledge (servers, networking, system integration)
Experience in secure identity or regulated environments
Exposure to manufacturing/production systems
Knowledge of system security/hardening
Additional Information
Regular international travel (EMEA, APAC, LATAM)
Flexibility required for deployment, testing, and live support activities
TOPPAN Security is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, gender, sexual orientation, age, color, religion, national origin, veteran status, or disability.
Skills Required
- Bachelor of Engineering degree or related discipline
- Hands-on experience in hardware implementation and support
- Experience leading FAT, SAT, CAT, and UAT testing including test plans and acceptance criteria
- Expertise in calibration, mechanical adjustment, and optimisation of precision/mechatronic systems
- Proven ability to troubleshoot mechanical and transport issues (jams, misfeeds, wear, alignment)
- Experience working with suppliers and live operational environments
- Strong root cause analysis, change/configuration management, and continuous improvement capabilities
- Strong communication across technical and non-technical stakeholders
- Detail-oriented, methodical, proactive, resilient and effective under pressure
- Solid IT infrastructure knowledge (servers, networking, system integration)
- Experience in secure identity or regulated environments
- Exposure to manufacturing/production systems
- Knowledge of system security/hardening
- Willingness and ability to undertake regular international travel (EMEA, APAC, LATAM)
TOPPAN Security Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about TOPPAN Security and has not been reviewed or approved by TOPPAN Security.
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Healthcare Strength — Benefits information highlights multiple medical plan tiers, HDHP with HSA, and telemedicine access, suggesting a structured and comprehensive health offering. Feedback suggests core protections like dental, vision, disability, and life insurance are commonly available.
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Retirement Support — Corporate materials and employee notes indicate standard retirement plans with company matching structures exist across the broader organization. This points to foundational long-term savings support even if specifics vary by entity and location.
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Flexible Benefits — Offerings include FSAs, optional accident and critical illness insurance, universal life, and an EAP, indicating breadth and choice in supplemental coverage. Multiple plan options and add-ons suggest benefits can be tailored to different needs.
TOPPAN Security Insights
