Location: Swiftwater, PA
**This role will require full-time presence at our client site in Swiftwater, PA**
**This role is NOT eligible for relocation assistance**
The Zifo Lab Computing Analyst provides technical laboratory services, including multivendor instrument, information technology and validation/compliance services when applicable. The individual will provide the consulting skills required to analyze customer needs and gaps to propose solutions for the desired state. He or she will work with business users and managers of customers in conjunction with the internal Zifo support team.
Requirements
Responsibilities:
- Provide technical support of customer laboratory environments, typically for computers that are integrated with instrumentation
- Manage lab computing aspects of installing new, retirement and relocation of equipment
- Implement Windows based security
- Ensure adherence to client’s corporate policies through periodic reporting and compliance programs
- Act as the technical support contact for field service engineers and external vendors
- Provide technical subject matter expertise for new system validation and change management efforts
- Document procedures, policies, troubleshooting and best practices
- Create and maintain a physical inventory of lab equipment, PC’s, software, and any other information pertinent to the environment if applicable
- Perform system preventative maintenances based on client’s schedule, if applicable
Required Skills:
- Excellent customer service skills complemented by an ability to listen to and interpret client requests
- Ability to troubleshoot complex instrument and technology issues
- Strong oral and written communication skills
- Ability to identify, track and complete tasks for multiple projects
- Knowledge of laboratory safety practices as defined by the company and/or customer’s site safety code
Qualifications:
- Bachelor of Science in computer science, life science or equivalent industry experience
- 3+ years of relevant technical experience including (but not limited to); Windows technologies, networking, remote computing and backup systems
- Excellent customer service skills complemented by an ability to listen to and interpret client requests
- Ability to troubleshoot complex instrument and technology issues
- Strong oral and written communication skills
- Ability to identify, track and complete tasks for multiple projects
- Knowledge of laboratory safety practices as defined by the company and/or customer’s site safety code
- Experience with virtual machine support (preferred)
- Experience with scientific instrumentation (preferred)
Benefits
About Zifo:
CURIOSITY DRIVEN, SCIENCE FOCUSED, EMPLOYEE BUILT. Our culture is unlike any other, one where we debate, challenge ourselves, and interact with all alike. We are a curious bunch, characterized by our passion to learn and spirit of teamwork. Zifo is a global R&D solutions provider focused on the industries of Pharma, Biotech, Manufacturing QC, Medical Devices, specialty chemicals and other research-based organizations. Our team’s knowledge of science and expertise in technology help Zifo better serve our customers around the globe, including 7 of the Top 10 Biopharma companies.
We look for Science – Biotechnology, Pharmaceutical Technology, Biomedical Engineering, Microbiology etc. We possess scientific and technical knowledge and bear professional and personal goals. While we have a “no doors” policy to promote free access within, we do have a tough door to walk in. We search with a two-point agenda – technical competency and cultural adaptability.
We offer a competitive compensation package including accrued vacation, medical, dental, vision, 401k with company matching, life insurance, and flexible spending accounts.
If you share these sentiments and are prepared for the atypical, then Zifo is your calling!
Zifo is an equal opportunity employer, and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Top Skills
What We Do
Did you know that the saying ‘Curiosity killed the cat’ actually ends with ‘but satisfaction brought it back’? We suspect that the shortened version is the doing of grown-ups suppressing the innately curious child inside them!
For us at Zifo, we take curiosity as unbounded - it is a celebrated value. Curiosity does wonderful things - drive exploration, accelerate learning, inspire better solutions, lead to innovation, drive conversations. We believe that the scientific community’s most important duty to the world is to stay curious. And this is what we do at Zifo.
We have a global presence of over 1000 employees spread across our offices in US, UK, France, Germany, Switzerland, Japan, China, Canada, Singapore & India.
We offer services in areas such as Scientific Informatics, Lab Informatics, Clinical Biometrics, Regulatory Compliance including Computer System Validation and Genome Informatics across 20+ countries. Our customers include 7 of the Top 10 global Bio-pharma companies.
We are listed as 'Technology Fast 50' by Deloitte for 9 consecutive years (2012-2020) and as one of the 'Best Places to Work' for the past five years.
We strive to stay curious, day in and day out. Asking the right questions, and listening to provide the right solutions.
Write to us at [email protected].
