Guestlist Moderator - Nightlife & Daylife Venues Las Vegas

Part-time team members who meet the requirements are eligible for: 

• State Applicable Time Off

• Pet Insurance

• 401(k) Retirement Program with Employer Match

• Employee Assistance Program

• TAO Savings Marketplace

• Employee Discounts and much more! 

The Guestlist Moderator presents a positive first impression of the venue’s friendliness, superior guest service, & high standards. Facilitates guest's entry by verifying their reservations and allowing access through various points of entry into the venue. This position serves as a liaison between promotions, VIP services, and guests.  Work in an efficient and professional manner while maintaining a positive attitude. Keep informed of door/pricing/rule changes that might affect venues and services. This is a non-tip receiving position. (Guestlist Moderator is not allowed to accept any form of money from our guests.)  

ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO:  

• Welcoming guests to the venue in a warm & friendly manner  

• Accurately manage reservations / assist all guests with entry to the venue (guest list, presale tickets, bar cards, Las Vegas Party Pass, tour groups, pass holders, invited groups, etc.)  

• Provide wait times & monitor the lines  

• Responds to guest’s inquiries & requests in a timely, friendly, & efficient manner  

• Performs opening & closing duties  

• Maintain a proper and professional appearance and attitude  

• Maintain and promotes a friendly professional atmosphere for patrons and co-workers  

• Attentive to all company related events and upcoming venues and changes  

• Inform management of any complaints, comments, or incidents  

• Familiarity with health & safety restrictions  

• Helps fellow team members & other departments wherever necessary to maintain positive working relationships  

• Remain alert for any suspicious persons or activities  

• React professionally and rationally in emergency and pressure situations  

• Identify intoxicated, disorderly, or insubordinate guests and reports them to Security  

• Communicate professionally with all management from Host Hotel/Casino  

• Constantly pays attention to surroundings and to customers  

• Assist and/ or completes additional tasks as assigned  

TRAINING REQUIREMENTS:  

• Tao Group Hospitality in-venue Guest List / Ticket training.  

EDUCATION/WORKING KNOWLEDGE:  

• i.e. High School Diploma Required or equivalent / Bachelor’s Degree with an emphasis in hospitality and/or equivalent combination of education and experience in a related field   

• Proficient in Windows Microsoft Office, POS systems, Oracle knowledge preferred   

• 21+ years of age 

SKILLS / PHYSICAL DEMANDS / WORK ENVIRONMENT / SCHEDULE:   

The work environment characteristics and/or physical demands described here are representative of those a Team Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions  

•  Ability to write, read, and verbally communicate  

• Must have good positive energy throughout the day  

• Must be able to print legibly for Team Members, management, and guests to read  

• Must be able to stand for extended periods of time  

• Must be able to move quickly   

• Must be able to push and lift up to 75 lbs. with or without assistance  

• Work in an environment that is subject to varying levels of noise, crowds, and smoke, the severity of which depends upon the guest volume  

• May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required  

• Exposure to cleaning materials  

• May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required  

• Office, Casino, Nightclub, Bar, Lounge, and/or Restaurant working environment  

• Maintain a professional, neat, and well-groomed appearance adhering to Company standards  

• Must be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous manner  

• Ability to maintain confidentiality  

• Ability to handle a fast-paced, busy, and somewhat stressful environment