Summary
Influential, innovative and progressive, Gucci is creating a wholly modern approach to fashion. The House has redefined luxury for the 21st century, further reinforcing its position as one of the world’s most desirable fashion houses. Eclectic, contemporary, romantic—Gucci products represent the pinnacle of Italian craftsmanship and are unsurpassed for their quality and attention to detail. Gucci is part of the Kering Group, a world leader in apparel and accessories that owns a portfolio of powerful luxury and sport and lifestyle brands.We are looking for a Client Advisor to join our team in Birmingham on a full-time permanent contract.
Your role is about offering every customer a unique and personalized experience turning their dreams into a Gucci creation. You will make a real difference for each of our clients.
Job Description
Key Accountabilities
- Achieves individual sales and service KPIs by effectively using available data/systems to better understand own performance and sales opportunities
- Effectively uses cross- and upselling techniques to maximize sales opportunities
- Creates an engaging and emotional client experience, offering best in class service. Hosts the client in line with hospitality guidelines and welcome techniques
- Proactively engages and establishes strong relationships with clients, making the client valued from the moment they enter the store
- Combines styling knowledge with the ability to mix-and-match products to best serve the client
- Develops local and international client base and seeks to recruit and develop top clients
Key Requirements
- Some experience working in a high-end luxury/fashion brand or hospitality
- Proven track record in achieving sales targets and develop clients
- Passion for and sound knowledge about Gucci and luxury fashion
- Works productively in a high-pressure, fast-paced environment
- Fluent in English, any additional languages would be a plus
- Ability to work varied hours/days, including weekends as needed
Gucci is made of people who are diverse, talented and unique. You're invited to come and show us the Dream-maker that you are.
Job Type
RegularStart Date
2026-01-01Schedule
Full timeOrganization
Gucci Ltd.
What We Do
A global Luxury group, Kering manages the development of a series of renowned Houses in Fashion, Leather Goods and Jewelry: Gucci, Saint Laurent, Bottega Veneta, Balenciaga, Alexander McQueen, Brioni, Boucheron, Pomellato, DoDo, Qeelin, Ginori 1735 as well as Kering Eyewear and Kering Beauté. By placing creativity at the heart of its strategy, Kering enables its Houses to set new limits in terms of their creative expression while crafting tomorrow’s Luxury in a sustainable and responsible way. We capture these beliefs in our signature: “Empowering Imagination”.
