GUCCI Client Advisor La Roca (Replacement contract 40h)

Job Posted 16 Days Ago Posted 16 Days Ago
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La Roca del Vallès, Barcelona, Cataluña
Mid level
Fashion • Retail
The Role
As a Gucci Client Advisor, you will provide exceptional customer service, foster brand loyalty, and manage product display while achieving store goals. You'll engage with clients about fashion trends and maintain customer information for retention.
Summary Generated by Built In

Summary

Job Description

To provide customers with top quality service by meeting their needs and expectations as well as to increase the brand loyalty by communicating as “Gucci ambassador" the philosophy and the culture of the Brand. 

Key Accountabilities 

 

  • Serve customers accordingly with Gucci selling ceremony 

  • Provide exceptional customer service experience by greeting, listening and assisting customers in exceeding their needs, demonstrating an excellent knowledge of the products as well as of Gucci history and heritage 

  • Guarantee cross and up-selling for all product categories 

  • Discuss with clients and give advice on general trends in fashion world and developments in luxury market, showing passion for fashion and luxury products 

  • Build and strengthen relationships with customers, deal with different nationalities and personalities and put always the customers at ease

  • Ensure qualitative monitoring and updating of customer information, accordingly to the Company tools (CRM), in order to retain actual customers and detect new high potential ones 

  • Ensure the achievement of individual and Store goals, enhancing and developing the business 

  • Foster open and constructive communication with team members, being always collaborative and proposing effective solutions 

  • Contribute to manage the visual display of the products in accordance with Gucci visual standards 

  • Ensure store functional maintenance and appropriate levels of products on the sales floor, in line with Corporate policies and procedures

  • Ensure the products replenishment and physical inventory of merchandise

  • Follow Company grooming, accordingly with Gucci standards and policies 

 

Key Requirements 

 

  • Proven experience in a similar role within fashion retail companies 

  • Proven ability to drive and exceed individual and store result 

  • Deep passion for fashion and luxury 

  • Excellent commercial awareness and customers attitude 

  • High flexibility and ability to adapt to different customers 

  • Team-player mentality

  • Strong communication skills 

  • Ability to work in a fast moving and dynamic environment 

  • Luxury product knowledge

  • Fluent in Spanish and English 

Job Type

Fixed Term (Fixed Term)

Start Date

2025-03-31

Schedule

Full time

Organization

Luxury Goods Spain, S.L.

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The Company
HQ: Paris
39,192 Employees
On-site Workplace

What We Do

A global Luxury group, Kering manages the development of a series of renowned Houses in Fashion, Leather Goods and Jewelry: Gucci, Saint Laurent, Bottega Veneta, Balenciaga, Alexander McQueen, Brioni, Boucheron, Pomellato, DoDo, Qeelin, Ginori 1735 as well as Kering Eyewear and Kering Beauté. By placing creativity at the heart of its strategy, Kering enables its Houses to set new limits in terms of their creative expression while crafting tomorrow’s Luxury in a sustainable and responsible way. We capture these beliefs in our signature: “Empowering Imagination”. ​

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