GUCCI Client Advisor - Cancun

Summary

Job Family Group Description - Sales / Omni-Channel:
Combines all positions within the different sales channels: retail, wholesale and e-commerce. Also includes all activities to support store management.
Job Family Description -Retail & On-Line Selling:
Represents the brand to clients. Guides them at every stage of the buying journey, from the collection discovery and products selection to returns or exchanges management. Provides support on styles, product characteristics and trends.
Sub-Job Family Description - Sales Assistant:
Advises our customers during the buying journey. Presents the collection using brand standards. As the visible face of the brand follows company values. Contributes to reaching set sales targets and enhances customer satisfaction.

Job Description

Summary

Influential, innovative, and progressive, Gucci is reinventing a wholly modern approach to fashion. Under the new vision of creative director Sabato de Sarno, reinforcing its position as one of the world’s most desirable fashion houses.
Gucci products represent the pinnacle of Italian craftsmanship and are unsurpassed for their quality and attention to detail.

Role Mission

The Client Advisor in Gucci is responsible to provide customers with top quality service by meeting their needs and expectations as well as to increase the brand loyalty by communicating as “Gucci ambassador" the philosophy and the culture of the Brand

Key Accountabilities

• Provide exceptional customer service experience by greeting, listening, and assisting customers in exceeding their needs, demonstrating an excellent knowledge of the products as well as of Gucci selling ceremony history and heritage.
• Give advice to customers on general trends in fashion world and developments in luxury market, showing passion for fashion and luxury products.
• Build and strengthen relationships with customers, deal with different nationalities and/or personalities and always put the customers at ease.
• Ensure qualitative monitoring and updating of customer information, accordingly to the Company tools (CRM), in order to retain actual customers and detect new high potential ones.
• Guarantee cross and up-selling for all product categories.
• Ensure the achievement of individual and store goals, enhancing and developing the business.
• Foster open and constructive communication with team members, being always collaborative and proposing effective solutions.
• Contribute to manage the visual display of the products in accordance with Gucci visual standards.
• Ensure the products replenishment and physical inventory of merchandise.

Who you are?

• A high achiever with a proven record of hitting sales targets.
• A fashion passionate with a strong business acumen and strategic vision to develop the business high commitment to the Gucci brand.
• An experienced face-to-face customer service provider. You are at ease initiating communication with your customers.
• An excellent communicator with great interpersonal skills and the ability to foster customer relationships.
• A flexible multi-tasker who thrives in a fast-paced, high-pressure, frequently changing environment.
• A team player with a desire to be part of a strong, motivated, and considerate group with a common goal.
• An experienced professional with focus on, fashion, retail or related fields.
• A fluent Spanish and English speaker
• A flexible person willing to work in a retail schedule, which will include evenings, weekends, and holidays.

Why work with us?

This is a fantastic opportunity to join the Gucci adventure and become part of a thriving team that offers possibilities to learn and grow. Talent development is a managerial principle at Kering, and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.

Gucci is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, disability, nationality, culture, religious beliefs, and sexual orientation – enriches the workplace. It opens opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.
Discover more about Gucci at www.gucci.com

Job Type

Regular

Start Date

2025-08-05

Schedule

Full time

Organization

GUCCI MEXICO S.A de C.V.