ZoomInfo is where careers accelerate. We move fast, think boldly, and empower you to do the best work of your life. You’ll be surrounded by teammates who care deeply, challenge each other, and celebrate wins. With tools that amplify your impact and a culture that backs your ambition, you won’t just contribute. You’ll make things happen–fast.
About the Role :
ZoomInfo is looking for an experienced, results-oriented Integration Support Specialist who excels in communication, presence, and confidence. This role is an integral part of our strategy to ensure every customer is successful. You will work with our customers to build relationships and drive value based on customer-defined goals, and will be responsible for delivering exceptional customer experiences through friendly, efficient, accurate service and quick resolution of customer incidents and inquiries.
What You'll Do:
- Provide day-to-day support for our growing customer base, including both incident management and providing workflow recommendations to ensure customers can get the most out of our platform and its integrations.
- Effectively triage and manage escalations to engineering teams for issues that can’t be resolved
- Document best practices and other useful information to better enable our customers through our online support tools
- Serve as the voice of the customer by ensuring customer feedback is clearly captured and conveyed internally to enable ongoing improvement of ZoomInfo products and services
- Learn third-party products and their integrations to educate and guide customers on usage and product adoption
- Identify renewal risks and up-sell opportunities, collaborate with internal teams to remediate issues, ensuring a high level of customer satisfaction enabling a successful renewal
- Other related duties as assigned
What You Bring :
- Bachelor’s degree mandatory and 2 to 6 years of equivalent work experience in SaaS organization
- Comfortable in working in EST & PST time zone on rotational basis
- Technical CRM, MAT, or Sales Acceleration platform experience; Certification with Salesforce, Marketo, HubSpot, Eloqua and/or Microsoft Dynamics is a strong plus
- Experience with SOQL (Salesforce), and troubleshooting Salesforce Managed Packages
- Familiarity with troubleshooting or interacting with API's
- Prior experience using DataDog, Jira, and Snowflake
- Prior experience with video conferencing applications
- Proven ability to multi-task and successfully manage multiple priorities simultaneously
- Must have a strong attention to detail and be a self-directed problem solver
- Ability to adapt and pivot in a fast paced, ever-changing environment
- Excellent customer service skills and the ability to be empathetic, accurate, compassionate, responsive, resourceful, and conscientious
- A strong sense of urgency
- Ability to empower end-users to support themselves using our online training resources
- Excellent organizational, written and oral communication skills – You must be able to convey technical jargon in a wide-array of syntax from beginner-level users to developers
- Ability to evaluate, troubleshoot, and follow-up on customer issues as well as replicate and document for further escalation
- A desire and aptitude to learn and understand technical infrastructure
- A positive attitude
#LI-VG3
#LI-Hybrid
Actual compensation offered will be based on factors such as the candidate’s work location, qualifications, skills, experience and/or training. Your recruiter can share more information about the specific salary range for your desired work location during the hiring process. We want our employees and their families to thrive.
In addition to comprehensive benefits we offer holistic mind, body and lifestyle programs designed for overall well-being. Learn more about ZoomInfo benefits here.
About us:
ZoomInfo (NASDAQ: GTM) is the Go-To-Market Intelligence Platform that empowers businesses to grow faster with AI-ready insights, trusted data, and advanced automation. Its solutions provide more than 35,000 companies worldwide with a complete view of their customers, making every seller their best seller.
ZoomInfo is committed to protecting your privacy when you apply for jobs with us. Please review our Job Applicant Privacy Notice for more details on how we handle your personal information.
ZoomInfo may use a software-based assessment as part of the recruitment process. More information about this tool, including the results of the most recent bias audit, is available here.
ZoomInfo is proud to be an equal opportunity employer, hiring based on qualifications, merit, and business needs, and does not discriminate based on protected status. We welcome all applicants and are committed to providing equal employment opportunities regardless of sex, race, age, color, national origin, sexual orientation, gender identity, marital status, disability status, religion, protected military or veteran status, medical condition, or any other characteristic protected by applicable law. We also consider qualified candidates with criminal histories in accordance with legal requirements.
For Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. ZoomInfo does not administer lie detector tests to applicants in any location.
Skills Required
- Bachelor's degree
- 2 to 6 years of equivalent work experience in a SaaS organization
- Ability to work in EST and PST time zones on a rotational basis
- Experience with technical CRM, marketing automation, or sales acceleration platforms
- Experience with SOQL and troubleshooting Salesforce Managed Packages
- Familiarity with troubleshooting or interacting with APIs
- Prior experience using Datadog, Jira, and Snowflake
- Prior experience with video conferencing applications
- Ability to multitask and manage multiple priorities
- Strong attention to detail and self-directed problem-solving ability
- Ability to adapt and pivot in a fast-paced, changing environment
- Excellent customer service, empathy, accuracy, responsiveness, resourcefulness, and conscientiousness
- Strong sense of urgency
- Ability to empower end users through online training resources
- Excellent organizational, written, and oral communication skills
- Ability to communicate technical concepts to beginner users and developers
- Ability to evaluate, troubleshoot, follow up on, replicate, and document customer issues
- Desire and aptitude to learn and understand technical infrastructure
- Salesforce, Marketo, HubSpot, Eloqua, or Microsoft Dynamics certification
ZoomInfo Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about ZoomInfo and has not been reviewed or approved by ZoomInfo.
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Healthcare Strength — Benefits include comprehensive medical, dental, and vision coverage, plus mental health, transgender healthcare, wellness programs, gym reimbursement, and notable fertility assistance. Healthcare options are often described as competitive and a prominent strength of the total rewards.
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Parental & Family Support — Programs include generous parental leave, childcare assistance, Care.com access, and substantial adoption and surrogacy support. Family-forming benefits and leave policies indicate robust support for different life stages.
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Leave & Time Off Breadth — Salaried employees receive unlimited time off alongside paid holidays, flexible time off, wellness days, and bereavement leave. Unlimited PTO is described as genuinely usable in some roles and a meaningful component of the package.
ZoomInfo Insights
What We Do
ZoomInfo is the go-to-market (GTM) platform for businesses development and revenue growth. Powered by real-time data and insights, our unified engagement platform helps sales and marketing teams find, acquire, and grow customers.
Why Work With Us
ZoomInfo is where the world’s brightest minds in Data and Go-To-Market come together to do their best work. We’re a founder-led organization that recognizes your success with 2x the career mobility of our SaaS peers. Being action-oriented, resourceful, and resilient will not only help you fit in, it will help you thrive.
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