About Orbital
Join the fastest-growing AI startup in Hyderabad: Orbital. We’re a New York City startup with a major team in Hyderabad. With $4.5M in funding from Silicon Valley investors, we’re building a platform that uses AI agents to help sales teams sell 10x faster. Today Orbital is trusted by public companies like Hewlett-Packard and Instacart as well as quickly growing startups like Classpass.
We have a fun, in-person culture, free lunch and dinner, and a quickly growing team in Hyderabad.
Orbital was founded in 2021 by Ani Kunaparaju and Riley Soward, who split their time between New York City and Hyderabad.
About the Role
Become an AI expert and help our customers use Orbital to grow faster! We’re hiring a rockstar, Customer Success Lead to onboard and support our new customers. You will be the primary point of contact for many of our largest US-based customers.
What You’ll Do
You’ll work directly with our founders and team on the following:
Onboarding: Teach our customers the ins and outs of Orbital, ensuring they see value delivered within their first 14 days.
Build AI Workflows: Use our no-code platform to build and tune custom AI agents that help customers track custom signals.
Strategic Partner: Help customers strategize how to best use Orbital for their sales and marketing teams.
Customer Growth and Retention: Monitor health signals, resolve issues quickly, and build strong relationships that lead to renewals and expansion.
What We’re Looking For
Strong Customer Communication: 2 - 6 years experience in a client or customer-facing role like consulting, sales, or customer success. Bonus points if you have experience with US-based customers.
Hustle / Scrappiness: You’re willing to do whatever you need to do to get the job done for the customer.
Technical Competency: You are comfortable building custom workflows for our customers using our low-code interface. Bonus points for coding experience.
Detail-Oriented: You don’t miss details – whether it’s capturing all action items from a meeting or formatting a spreadsheet.
Strategic Thinking: Able to put yourself in the customer’s shoes and advise them on the best way to leverage Orbital to achieve their business goals.
Schedule: Able to partially overlap with US time-zones to make meetings with customers.
Above all, we’re looking for someone who is a quick learner and is ready to hustle to make our customers successful.
Skills Required
- 2-6 years in a client- or customer-facing role (consulting, sales, or customer success)
- Experience working with US-based customers
- Comfortable building custom workflows using a low-code/no-code interface
- Coding experience
- Strong written and verbal customer communication skills
- Detail-oriented (accurate meeting notes, well-formatted spreadsheets)
- Strategic thinking to advise customers on leveraging the product
- Ability to partially overlap with US time zones for meetings
What We Do
Orbital is an AI-powered sales intelligence platform designed for GTM teams to discover, score, and activate small and midsize business (SMB) leads. By collecting niche, high-signal data from unconventional sources, the platform enables sales teams to identify and engage with SMBs that are often invisible to traditional databases. Orbital streamlines the sales motion, allowing teams to move faster and more effectively without the complexity of legacy solutions.
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