GTM Enablement Manager - Onboarding & Success

Reposted 25 Days Ago
Hiring Remotely in United States
Remote
100K-120K
Mid level
Fintech • Mobile • Payments • Software • App development
The all-in-one platform to power your Barbershop Operations
The Role
The GTM Enablement Manager will develop and manage onboarding and training programs for onboarding and customer success teams, leveraging data to enhance training effectiveness.
Summary Generated by Built In
WHO WE ARE

SQUIRE is the leading business management system designed for the needs of barbers, shop owners, and their communities. We believe the pursuit of artistry and autonomy should not be restricted by the complexities of running a business. With SQUIRE, we provide custom-branded tools, resources, and guidance to help barbers of all stages and experience levels attract and retain more customers, efficiently manage their shop operations, and increase their revenue.

Founded in 2015, SQUIRE is trusted by barbers in 4,000+ shops in more than a thousand cities around the globe. From streamlined booking and opening new shops to real-time earning dashboards and building lasting customer relationships, SQUIRE supports shop owners in seamlessly bridging the gap between their personal craft and business goals. SQUIRE enables barbers everywhere to unlock their full potential both as artists and as entrepreneurs.

For more information, please visit getsquire.com or download the SQUIRE app from the App or Play Store.
 

SUMMARY
The GTM Enablement Manager - Onboarding & Success will be responsible for overseeing, developing, and managing the onboarding and ongoing training program for our Onboarding and Success teams at SQUIRE, across the U.S., Canada, and the UK. These programs will include both virtual instructor-led and live instructor-led training, as well as eLearning, video, coaching guides, and other enablement assets.

This role will work closely with the GTM Enablement team, Revenue Operations, Product Marketing and GTM Leadership to identify areas of opportunity to build out content and training that will enable the team to perform at its best potential and capacity.

The person who will succeed in this role is independent, a problem solver, and a great collaborator. This position is a fit for anyone who loves the challenge of training post-sales teams across a variety of skill levels and pushing everyone to be the best versions of themselves. 

REPORTS TO
Director, GTM Enablement

LOCATION
Remote - US

JOB DUTIES AND RESPONSIBILITIES

  • Build out and lead onboarding for new hires on the Onboarding and Customer Success teams
  • Build and launch role-based playbooks for the Onboarding and Customer Success teams
  • Partner with Enablement and GTM leadership to identify continuous learning opportunities for our Onboarding and Customer Success teams and create programs to close those gaps
  • Create enablement packages that include multiple learning modes (live, eLearning, reference documentation, reinforcement guides) and use available tools (Highspot) to surface that content in the flow of work
  • Leverage data and insights to inform training and curriculum development, as well as to develop the content and materials needed to help our Onboarding and CSM teams be successful in their roles
  • Own change management and communications for the post-sale teams, including support for All Hands calls
  • Provide additional coaching and feedback as needed for team members at all stages of the customer journey, in partnership with managers and team leads

  • The duties and responsibilities outlined above are not a comprehensive list and additional tasks may be assigned from time to time based on business needs.

REQUIREMENTS AND QUALIFICATIONS

  • 3+ years of experience in a Revenue Enablement role, working directly with Sales Engineers, CSMs, or Onboarding/Implementation teams
  • Familiarity with building playbook for post-sales teams; developing adoption, expansion, or upsell plays; and/or running experiments on new post-sale motions using data
  • Familiarity with Salesloft, Salesforce and Highspot, or other similar tools
  • Ability to multi-task and operate under pressure
  • Expert communicator who can foster change when needed
  • Fast learner with a growth mindset who loves to continue to improve

WHAT WE OFFER

  • Base Salary (DOE: $100,000 - $120,000)
  • New hire stock grant
  • 100% employer paid medical, dental, and vision insurance for you and your dependents
  • 401K plan with company contribution
  • Generous PTO and Parental Leave policies

Interview Accommodations
SQUIRE is committed to working with and providing reasonable assistance to individuals with physical and mental disabilities. If you are an individual with a disability requiring an accommodation to apply for an open position, please email your request to [email protected] and someone on our team will respond to your request.

EEO Provision
SQUIRE provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Pay Transparency Nondiscrimination Provision
SQUIRE will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

E-Verify Participation
SQUIRE participates in E-Verify. Learn more about E-verify here.

Top Skills

Highspot
Salesforce
Salesloft
Am I A Good Fit?
beta
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.

The Company
HQ: New York, NY
170 Employees
Year Founded: 2015

What We Do

SQUIRE is the world’s leading and fastest-growing software technology platform for barbershops, a hundred-billion-dollar global industry. We provide a one-stop solution that helps small business entrepreneurs run and grow their businesses.

SQUIRE is also the premiere booking engine that connects people with great barbers nationwide. We make it easy to discover and book the best barbers wherever you are, in just a few taps.

With headquarters in New York and a presence in major cities in the United States, U.K. and Canada, SQUIRE is the market leader in technology solutions for the barbershop industry.

SQUIRE is a Series D company and has raised over $165M to date.

For more information, please visit getSquire.com or download the SQUIRE app from the App or Play Store.

Why Work With Us

We're not just another start-up; we're a community of innovators, drivers, and achievers driven by our mission - to elevate, celebrate and empower the barbering community.

Check out our Culture Book to learn more - https://handbooks.getsquire.com/recruiting.

Gallery

Gallery

Similar Jobs

Jasper Logo Jasper

VP of Revenue Operations

Artificial Intelligence • Marketing Tech • Software • Generative AI • Automation
Remote
United States
280K-310K

Self Financial Logo Self Financial

Marketing Manager

Fintech • Mobile • Social Impact • Software • Financial Services
Easy Apply
Remote or Hybrid
Austin, TX, USA
81K-108K

Arcadia Logo Arcadia

Customer Success Manager

Big Data • Fitness • Healthtech • Information Technology • Software • Analytics
Remote
USA
70K-112K Annually

Apollo.io Logo Apollo.io

Senior Data Scientist

Artificial Intelligence • Enterprise Web • Information Technology • Productivity • Sales • Software • Database
Easy Apply
Remote
United States
185K-240K Annually

Similar Companies Hiring

Standard Template Labs Thumbnail
Software • Information Technology • Artificial Intelligence
New York, NY
10 Employees
PRIMA Thumbnail
Travel • Software • Marketing Tech • Hospitality • eCommerce
US
15 Employees
Rain Thumbnail
Web3 • Payments • Infrastructure as a Service (IaaS) • Fintech • Financial Services • Cryptocurrency • Blockchain
New York, NY
40 Employees

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account