JOB DUTIES AND RESPONSIBILITIES
- Build out and lead onboarding for new hires on the Onboarding and Customer Success teams
- Build and launch role-based playbooks for the Onboarding and Customer Success teams
- Partner with Enablement and GTM leadership to identify continuous learning opportunities for our Onboarding and Customer Success teams and create programs to close those gaps
- Create enablement packages that include multiple learning modes (live, eLearning, reference documentation, reinforcement guides) and use available tools (Highspot) to surface that content in the flow of work
- Leverage data and insights to inform training and curriculum development, as well as to develop the content and materials needed to help our Onboarding and CSM teams be successful in their roles
- Own change management and communications for the post-sale teams, including support for All Hands calls
- Provide additional coaching and feedback as needed for team members at all stages of the customer journey, in partnership with managers and team leads
REQUIREMENTS AND QUALIFICATIONS
- 3+ years of experience in a Revenue Enablement role, working directly with Sales Engineers, CSMs, or Onboarding/Implementation teams
- Familiarity with building playbook for post-sales teams; developing adoption, expansion, or upsell plays; and/or running experiments on new post-sale motions using data
- Familiarity with Salesloft, Salesforce and Highspot, or other similar tools
- Ability to multi-task and operate under pressure
- Expert communicator who can foster change when needed
- Fast learner with a growth mindset who loves to continue to improve
WHAT WE OFFER
- Base Salary (DOE: $100,000 - $120,000)
- New hire stock grant
- 100% employer paid medical, dental, and vision insurance for you and your dependents
- 401K plan with company contribution
- Generous PTO and Parental Leave policies
Top Skills
What We Do
SQUIRE is the world’s leading and fastest-growing software technology platform for barbershops, a hundred-billion-dollar global industry. We provide a one-stop solution that helps small business entrepreneurs run and grow their businesses.
SQUIRE is also the premiere booking engine that connects people with great barbers nationwide. We make it easy to discover and book the best barbers wherever you are, in just a few taps.
With headquarters in New York and a presence in major cities in the United States, U.K. and Canada, SQUIRE is the market leader in technology solutions for the barbershop industry.
SQUIRE is a Series D company and has raised over $165M to date.
For more information, please visit getSquire.com or download the SQUIRE app from the App or Play Store.
Why Work With Us
We're not just another start-up; we're a community of innovators, drivers, and achievers driven by our mission - to elevate, celebrate and empower the barbering community.
Check out our Culture Book to learn more - https://handbooks.getsquire.com/recruiting.
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