GSOC Coordinator

Job Title

Job Description

About The Position | Major Goals and Objectives and Location Requirements:

People Inc. is seeking an experienced GSOC Coordinator to serve as a trusted operational resource within the Global Security Operations Center. This position performs the full range of GSOC operator duties while also supporting advanced enterprise security work involving intelligence, investigations, travel security, executive protection, and crisis management.

Reporting to the Manager, GSOC & Intelligence, the Coordinator operates security systems, manages incidents and communications, conducts research and assessments, and supports sensitive security matters requiring sound judgment, discretion, strong writing, and independent decision-making.

Schedule Requirements:

Full In-Office

In-office Expectations: This position is a fully in-office role due to the nature of the work being done.
 

About The Team | The Team and/or Brand:

The Security team at People Inc. is responsible for ensuring the safety and security of employees, facilities, and assets across all office site locations. The team partners closely with contracted security staff, reception, facilities, event teams, and law enforcement agencies to deliver a consistent and resilient security program.

About The Position’s Contributions:

GSOC and Site Security Operations

• Operate the GSOC and continuously monitor alarms, CCTV, access control, life-safety systems, and other enterprise security technologies.

• Receive, assess, document, and coordinate the response to security incidents, emergencies, system alerts, and requests for assistance.

• Dispatch security personnel, maintain communications with field operations, and ensure timely escalation to Security Management and appropriate business partners.

• Prepare and distribute mass notifications, emergency communications, incident updates, and other enterprise security messages when authorized.

• Support access-control administration, video review, incident documentation, daily logs, shift turnover, and security-system troubleshooting.

Intelligence and Investigative Support

• Conduct open-source intelligence research, social media monitoring, threat-actor research, and other authorized intelligence collection in support of active security matters.

• Assist with threat assessments, workplace violence concerns, criminal and administrative investigations, background research, and investigative case support.

• Support executive and brand threat monitoring by identifying, documenting, and escalating information that may indicate risk to employees, executives, offices, events, or company operations.

• Produce clear, accurate, and timely incident reports, intelligence summaries, investigative memoranda, and executive-ready briefing materials.

Travel, Executive, and Crisis Support

• Monitor employee and executive travel, assess destination and geopolitical risk, and support traveler accountability during incidents or emergencies.

• Provide operational and intelligence support for executive travel, protective operations, corporate events, and other elevated-risk activities.

• Monitor global incidents, severe weather, civil unrest, geopolitical developments, and other events that could affect company personnel or operations.

• Support crisis activations through situational awareness, communications, incident tracking, escalation, and preparation of situation reports.

Program and Operational Support

• Work closely with Security Operations personnel to coordinate field response, information sharing, and operational support during incidents and special events.

• Support the Manager, GSOC & Intelligence with program documentation, procedures, audits, metrics, training materials, and special projects.

• Handle sensitive company, employee, investigative, and executive information with discretion and in accordance with established protocols.

• Maintain a professional, service-oriented approach when assisting employees, executives, visitors, law enforcement, vendors, and business partners.

The Role’s Minimum Qualifications and Job Requirements:

Education:

Bachelor's degree in criminal justice, intelligence studies, security management, emergency management, or a related field, or equivalent professional experience.

Required Qualifications

• Minimum of five years of progressively responsible experience in law enforcement, intelligence, investigations, corporate security, military service, emergency management, or a related public safety field.

• Demonstrated experience with investigations, intelligence research, threat assessments, analytical research, or other complex security work beyond routine monitoring and dispatch.

• Ability to independently operate a command center environment, manage competing priorities, assess incomplete information, and make timely, defensible decisions.

• Excellent written communication and report-writing skills, including the ability to organize complex information into concise operational or executive summaries.

• Strong judgment, discretion, attention to detail, and ability to handle sensitive or confidential information.

• Working knowledge of CCTV, access control, alarm monitoring, incident management, mass notification, and common GSOC or physical security technologies.

• Strong computer proficiency, including Microsoft Office and the ability to learn investigative, intelligence, travel-monitoring, and security-system platforms.

• Ability to successfully complete required pre-employment screening and obtain required certifications after hire.

Preferred Qualifications

• Prior law enforcement experience, particularly in investigations, intelligence, detective operations, emergency response, or command-center functions.

• Experience in a GSOC, Security Operations Center, Emergency Operations Center, Fusion Center, intelligence unit, investigative unit, or comparable environment.

• Experience with OSINT, social media research, threat management, travel security, executive protection support, or crisis monitoring.

• Relevant certifications such as APP, CPP, PSP, PCI, First Aid, CPR, AED, or similar credentials.

Additional job-related duties and responsibilities may be assigned by Security Leadership based on business and operational needs.

It is the policy of People Inc. to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the Company will provide reasonable accommodations for qualified individuals with disabilities. Accommodation requests can be made by emailing [email protected].

The Company participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: https://www.e-verify.gov/employees

Pay Range

The pay range above represents the anticipated low and high end of the pay range for this position and may change in the future. Actual pay may vary and may be above or below the range based on various factors including but not limited to work location, experience, and performance. The range listed is just one component of People Inc's total compensation package for employees. Other compensation may include annual bonuses, and short- and long-term incentives. In addition, People Inc. provides to employees (and their eligible family members) a variety of benefits, including medical, dental, vision, prescription drug coverage, unlimited paid time off (PTO), adoption or surrogate assistance, donation matching, tuition reimbursement, basic life insurance, basic accidental death & dismemberment, supplemental life insurance, supplemental accident insurance, commuter benefits, short term and long term disability, health savings and flexible spending accounts, family care benefits, a generous 401K savings plan with a company match program, 10-12 paid holidays annually, and generous paid parental leave (birthing and non-birthing parents), all of which may vary depending on the specific nature of your employment with People Inc. and your work location. We also offer voluntary benefits such as pet insurance, accident, critical and hospital indemnity health insurance coverage, life and disability insurance.