Enterprise Growth Strategist

Company Overview

Most marketing teams can’t play a meaningful role in breaking through to target accounts because the 1:1 marketing strategies that work don’t scale, and what scales doesn’t work.

Mutiny helps B2B companies generate pipeline and revenue from their target accounts through AI-powered personalized experiences, 1:1 microsites, and account intelligence.

Our customers are some of the fastest growing companies in the B2B space including Snowflake, 6sense, Writer, Segment, and Qualtrics. We are backed by Sequoia Capital, Tiger Global, Insight Partners, and Y Combinator.

We are looking for an exceptional customer growth strategist (our version of a Customer Success Manager) to work directly with our customers to guide them in using Mutiny’s platform to develop ABM and personalization programs. You will enable customers to create personalized campaigns for their target account list to maximize customer acquisition, deal acceleration and retention. This team owns the most important metrics in our business: time to value, retention and growth of our customer base.

This is an incredibly unique role in that it combines aspects of customer success and marketing. It has 3 components: (a) be a strategic advisor and coach customer marketing and sales teams to break into their target accounts as quickly as possible (b) synthesize those learnings to build a scalable and truly differentiated customer experience for all new Mutiny customers, partnering closely with product and engineering (c) ensure all of our customers are achieving their goals with Mutiny, leading to renewal and expansion.

• Own onboarding, adoption, renewal and expansion for your customers.
• Partner closely with each customer to teach them how to use Mutiny’s all-in-one AI-native platform for identifying, engaging and converting their target accounts.
• Codify the learnings from individual customers into a scalable onboarding and customer success experience that helps all our customers create better personalized experiences and reach success more quickly.
• Anticipate potential blockers that may slow down customer adoption and proactively build and implement a plan to create stronger alignment.
• Build executive relationships and multi-thread with your customers, including limited travel to visit customers onsite.
• Tell relevant, engaging, and data-driven stories through executive business reviews.
• Gather insights from customers to surface ideas for new product features, work with our product and engineering team to make those ideas a reality, and roll them out to customers.

• 3-8 years of experience in a CSM/AM role owning renewal and expansion. Marketing or Sales technology experience is required.
• A genuine empathy for B2B marketers and a strong intuition for how to help companies grow and optimize their user experience through Account Based Marketing strategies.
• An exceptionally high performance bar for yourself and everyone on the team. Unafraid to communicate what’s working and what needs to change.
• Someone who is energized by ambiguity and can create structure in a dynamic, fast-paced environment.
• A strong collaborator and communicator that virtually everyone loves to work with.
• Good project management skills. Can stay organized and keep the trains running on time to hit goals.
• Someone who can write practical advice and share analyses in a crisp, clear and engaging way.
• A creative thinker who is quick on their feet and can pull things together in a scrappy way.
• A kind human who wants to build an extraordinary customer experience, culture and brand.
• Based in, or willing to relocate to New York City.

• You will create a name for yourself by getting to work with and support some of the fastest-growing companies in B2B SaaS.
• You will get exposure to real business problems every company faces (growth) that you can take with you to start your own company (or to help scale another).
• You will be part of bringing a new product to market, leave a lasting mark on Mutiny and your customers, and 10x your learning and professional growth.
• You will have fun, plain and simple. There is a reason our first company value is that work should feel like play.
• You will be an integral part of building up our new office culture in NYC, creating traditions and developing community.

The hiring process for this role looks like this:

• Round 1: Intro Call with the Hiring Manager (30 minutes)
• Round 2: ABM Campaign Brainstorm Session (1 hour)
• Round 3:
  • Mock EBR Presentation (1 hour)
  • Head of CX 1x1 (45 minutes)
  • Peer 1x1 (30 minutes)
  • Recruiter Debrief (15 minutes)

These values define how we approach our work every single day:

😜 Work should feel like play 🏃 Faster always wins 🍯 Stir the pot, regularly 👀 Do the right thing when no one’s watching 🛥️ All hands on deck 🌎 Live in the world you want to change

At Mutiny, we are committed to empowering individuals of all backgrounds, experiences, and identities to reach their potential. We believe in balanced teams, which is why we have maintained a 50% male-to-female ratio in our investors and are committed to maintaining diversity of gender, lifestyle, ethnicity, and thinking in our team as we scale.

Mutiny is proud to offer a competitive compensation package to all full-time employees, including base salary, equity, and comprehensive benefits. The estimated salary range for this role for US-based employees is $135,000-160,000.

These ranges may be modified in the future.

• Offsites multiples times per year in fun cities like Mexico City, Brooklyn and Denver
• Flexible paid time off and generous parental leave
• 100% medical, dental, and vision coverage

Mutiny does not accept agency submitted candidates for this posting.

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