Growth Portfolio Manager/ Salesforce CRM

At DuPont, our purpose is to empower the world with essential innovations to thrive. We work on things that matter. Whether it’s providing clean water to more than a billion people on the planet, producing materials that are essential in everyday technology devices from smartphones to electric vehicles, or protecting workers around the world. Discover the many reasons the world’s most talented people are choosing to work at DuPont. Why Join Us | DuPont Careers

DuPont Water Solutions (DWS), a $1.5B global business, focused on solving global challenges in water purification, conservation, and reuse as well as purification solutions throughout the life sciences industries. DWS serves its thousands of customers in diverse markets through three major market segments, Industrial Water & Energy, Drinking Water & Desalination, and Life Science & Specialties.

DWS provides the broadest, proven, end-to-end portfolio of water-treatment and separation technologies for the production and purification of the most commercially important products around the globe. DWS is expanding our participation aligned to the megatrends such as health & wellness, sustainability and digital and we remain uniquely positioned to solve the challenges created by global population growth and increasing water stress.

Reporting to the Business Enablement Leader in the DuPont Water Solutions business, the Growth Portfolio Manager will be the business process owner for both our Salesforce.com platform and our innovation process.  This role will lead implementation of commercial excellence operations across our sales organization - driving optimal Salesforce utilization, best-in-class B2B customer relationship management, and connecting people, processes, and technology seamlessly.  This role will also lead our quarterly growth board process and monitor innovation portfolio performance through metrics tracking and analytical tools.  Across both growth platforms the ideal candidate will develop insights to drive change with a senior group of stakeholders. 

Please note our teams do work a hybrid schedule which is 3 days onsite and 2 days remote. Candidates should live within a commutable distance to one of our water offices or technical centers around the world.  Preferred locations are: Wilmington, DE (US); Tarragona, Spain; Freienbach, Switzerland; Shanghai, China; Singapore; Tokyo, Japan.

CRM Operations Responsibilities:

• Accountable for having a holistic view of the sales process including uncovering areas of opportunity for improvement in Salesforce utilization and develop pipeline insights to drive change across the commercial organization. 
• Identify, generate, and analyze Salesforce data to proactively deliver KPIs, analytics, and insights that guide decision-making, thereby forming strategic recommendations for senior leadership.
• Identify, create, and reinforce Salesforce best practices to improve sales efficiency and win rates
• Develop and deliver ongoing Salesforce training modules to the Sales Teams to drive disciplined and accurate usage of the Salesforce application
• Leverage strong relationships with the sales and demand planning to improve utilization and effectiveness of Salesforce
• Collaborate with the marketing team to enhance lead conversion and increase new demand for both existing and innovation products.
• Oversee CRM data health tasks performed by support staff.

Innovation Operations Responsibilities:

• Measure business impact of programs and initiatives by tracking monthly metrics such as New Product Sales (NPS), year-over-year growth, and revenue to plan and develop portfolio insights to drive change across the market segment teams and research and develop organization. 
• Maintain DWS innovation portfolio with evergreen outlook of all New and Renew programs and associated resource deployment throughout their stage gate development.
• Lead the quarterly Innovation Growth Board meetings to ensure the portfolio is aligned to the business strategy, near-term and long-term growth goals can be achieved, and innovation capabilities are developed.
• Work with R&D and Marketing to complete an annual innovation portfolio review and corporate innovation investment review (IIR) to assess the portfolio health, resource deployment, and number of projects to achieve business growth goals, and innovation investment needs.   
• Provide innovation performance visualizations to key stakeholders to simplify analysis.  Update the innovation portfolio management tool to help teams make effective portfolio decisions.
• Provide dashboards and reports to key stakeholders and communicate innovation program status and progress to plan across the broader organization on a regular basis

Qualifications:

• Bachelor’s degree or higher in a technical or business field
• 10+ years relevant experience in a B2B environment working with cross functional teams
• Comfortable operating in uncertainty and delivering results
• Experience leading and/or coaching cross functional teams including R&D, Operations, Finance, Communications, Marketing, Commercial, TS&D
• Prior experience with stage gate and innovation processes preferred.
• Proven in-depth knowledge of Salesforce and best-in-class processes for sales management using Salesforce
• Clear understanding of how to define processes and manage ongoing process improvement
• Demonstrated critical thinking, learning agility, and project management skills
• Strong organizational and oral and written communication skills
• Proven experience with change management and ability to respectfully overcome objections to change

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We are excited to share that on May 22, 2024, DuPont announced plans to separate(1) into three industry-leading, independent publicly traded companies. This strategic move will create focused businesses with distinct investment profiles. We believe the proposed separations will create opportunities for all three future companies to better serve their customers and unlock long-term value for stakeholders. This process is expected to take 18-24 months from the date of announcement to complete. We are committed to supporting our employees throughout this transition and ensuring a smooth and successful separation process. We look forward to welcoming new talent who are interested in contributing to the continued success and growth of our evolving organization.

(1)The separation transactions are subject to satisfaction of customary conditions, including final approval by DuPont's Board of Directors, receipt of tax opinion from counsel, the filing and effectiveness of Form 10 registration statements with the U.S. Securities and Exchange Commission, applicable regulatory approvals, and satisfactory completion of financing.  For further discussion of risks, uncertainties and assumptions that could impact the achievement, expected timing and intended benefits of the separation transactions, see DuPont’s announcement.

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