Growth & Ops MBA Intern

The Role:

This internship is offered through Workshop Ventures, a venture studio that builds and invests in transformative companies. As an intern, you’ll be fully embedded at WorkHero, one of Workshop's portfolio companies. You’ll work directly with the founding team at WorkHero to identify and execute high-leverage projects across the go-to-market and service delivery functions. You’ll shape systems and processes that scale with us. You will also gain exposure to Workshop’s broader network of entrepreneurs, advisors, and operators. This is a paid position

WorkHero is building the AI-powered back office for the skilled trades. 

Tens of thousands of small HVAC businesses across the U.S. are overwhelmed by administrative work. WorkHero pairs experienced office managers with custom-built AI tools to reduce administrative burden and help owners grow thriving businesses.

Why it matters:

• Economic impact: We are helping local HVAC owners stay independent—growing their businesses and building meaningful wealth for themselves and their families.

• Climate impact: We are accelerating climate goals by expanding the capacity of small HVAC companies who are responsible for installing the millions of heat pumps our planet needs.

• Innovation impact: We are proving that you can blend human expertise and AI to create exciting roles for our employees and exceptional results for customers.

WorkHero is an early-stage company with exciting traction and strong support from angel investors and Workshop Ventures. Our advisors include Chad Laurans (founder of SimpliSafe, the $1B+ home security company) and Gerald Chertavian (founder of Year Up, a $200M per year non-profit).

What You’ll Do: (tailored based on interest and business needs)

GTM & RevOps

• Analyze funnel performance using Google Analytics and Hubspot

• Test prospecting tools and help scale outreach workflows (Apollo, LinkedIn)

• Launch nurture sequences using user-generated content and CRM workflows

Sales → Service Handoff

• Map and improve the information flow between Sales and Service teams

• Build and test automations using Zapier, Notion, and Slack

• Create internal playbooks for smoother onboarding and team alignment

Service Operations

• Optimize our Notion-based CRM and build real-time reporting dashboards

• Document workflows between internal tools (Slack, Notion, agent portal)

• Analyze service team metrics and propose actionable improvements
  

What You’ll Learn

• How to scale GTM and service operations at an early-stage AI startup

• How to build internal systems that blend human judgment and AI automation

• How a lean team prioritizes and delivers high-impact work

• How to navigate startup ambiguity, and still deliver measurable results
  

Who You Are

Skills & Strengths

• Operations-minded, systems thinker who loves improving how things work

• Self-starter who can scope, plan, and execute projects with minimal direction

• Fluent in tools like Notion, Hubspot, Zapier, Google Sheets, and Slack

• Strong communicator who can work cross-functionally with Sales, Ops, and Product

• Strategic thinker who can recognize and execute on opportunities to drive business value.
  

Preferred Experience

• Current or incoming MBA student (Summer/Fall 2025)

• Background in early-stage startup ops, consulting, or tech PM roles

• Experience with CRM, RevOps, or service workflows a plus

• Familiarity with HVAC, home services, or local SMBs is a bonus—but not required
  

Why Join WorkHero

• Work closely with a mission-driven team that blends AI and human service

• Get direct exposure to startup operations, product thinking, and leadership

• Help shape critical systems during a pivotal growth phase

• Be part of a company making a difference in the lives of small business owners

We are committed to creating a diverse and inclusive work environment. We welcome applicants from all backgrounds and experiences.