Growth & Operations Analyst

Posted 3 Days Ago
New York City, NY, USA
In-Office
Entry level
Artificial Intelligence • Fintech • Insurance • Software
The Role
The Growth & Operations Analyst will manage inbound sales, collaborate on brokerage operations, and ensure customer success through ongoing client support.
Summary Generated by Built In

We are hiring 1 - 2 new grads (0 to 1 years of experience) to join us in NYC as a Growth & Operations Analyst starting summer 2026.

We raised a $2.5M+ seed from YCombinator and other exceptional investors, grew from 0 to 100+ customers in 3 months, and have grown revenue by more than 5x since the start of the year.

We are solving one of the most challenging and valuable problems in the economy: insurance for businesses with complex risk, a $100B+ market in the US alone.

We are a team of 3 working in-person in NYC: this is not a traditional role, you will work directly with the founders and a cracked founding team. We work 5-6 days a week in-person.

  • James Chen (Co-Founder, CEO): Previously created and led the Enterprise function at Traba. Ex-BCG and UChicago. Former debate champion ranked #1 in the US out of 10,000.

  • Bryant Le (Co-Founder, CTO): Previously engineering at Google and SentiLink (Series B, a16z). Vanderbilt Applied Math/CS.

  • David Mason (Head of Growth): Previously consulting at BCG (PE due diligences), former founder, Yale graduate.

- - - - -

As Growth & Operations Analyst, your scope will span sales, operations, and customer success from inception through renewal:

  • Own inbound sales: speak to prospects, qualify them, close them

  • Own brokerage operations work: collaborate with underwriters and insurance carriers to obtain terms and place insurance coverages

  • Own customer success: serve as the main point of contact for our clients from onboarding through renewal

You are:

  • Gritty

  • Intelligent

  • Competitive

  • Process driven with exceptional attention to detail

  • Someone who thrives in a fast-paced environment

We have a strong philosophy of hiring for slope, ambition, and grit - rather than experience. If this sounds like you, we’d love to be in touch.

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The Company
5 Employees
Year Founded: 2025

What We Do

Fernstone is an AI-powered insurance brokerage for businesses, combining AI with licensed brokers to manage risk, obtain complex insurance faster, and ensure compliance.

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