Picco is building the first AI System of Action for Growth. Starting with automating GTM motions and systems tasks that take up 50% of workers' time. We are using AI to solve the redundant tasks and workflow challenges between the many SaaS tools it takes to grow revenue. We're seeking a GTM Operations & Customer Success Lead to help drive our revenue growth.
About the Role
We’re looking for a creative hands-on Growth Marketer who can drive both outbound and inbound customer acquisition and manage the customer experience. You have experience building growth marketing from scratch on a limited budget, bring energy and creativity, and are a self starter. You’ll work closely with the Head of Growth and founding team to build scalable campaign systems, launch outbound campaigns, build Product Led Growth and inbound conversions, ensure adoption and expansion and occasionally engage with customers and onboarding to inform your motions.
This will be a hybrid role, expected to be in the office in Pioneer Square in Seattle at a minimum of 3 days per week.
This role is ideal for someone who thrives in early-stage chaos — someone who can move fluidly between writing outbound campaigns, configuring marketing automations, marketing, and even helping to manage customer success and growth.
For more on the underlying technology, check out Edgar, a Voyager Inspired Software Agent, and Incremental AGI.
ResponsibilitiesGTM Systems & Campaigns- Set up and run marketing systems and campaigns.
- Configure and manage outbound email and marketing systems (Picco, Smartlead, Hubspot, etc.)
- Build, test, and optimize outbound email campaigns with personalization and segmentation
- Manage integrations between CRM, analytics, and campaign systems
- Set up dashboards and reporting workflows to track funnel metrics and performance
- Support A/B testing, domain warm-up, and deliverability monitoring
- Experience with PR and Social Media Marketing
- Manage website and drive Inbound traffic and conversions
- Creatively drive messaging and build reputation on a Startup budget
- Video creation
- Serve as the voice of the customer to inform product roadmap, UX, and feature prioritization
- Contribute to customer documentation, playbooks, and training materials
- Partner closely with the Head of Growth to align on GTM priorities
- Collaborate with Product and Engineering on feedback loops and new feature validation
- Build Marketing success stories, testimonials, and case studies
- Bachelor's degree in Business or Marketing
- Strong technical aptitude
- 3+ years of experience in Marketing, GTM Ops, Marketing Tech roles in technology
- Strong hands-on experience with outbound tools (HubSpot, Apollo, Instantly, Clay, etc.)
- Social Media marketing experience
Bonus:
- Basic scripting or workflow automation knowledge (Zapier, Make, Python, etc.)
- Experience at an early-stage SaaS or B2B platform
- Familiarity with AI/LLM-based tools or growth automation systems
- Prior experience interfacing between Sales, Marketing, and Product
- Customer facing experience
Top Skills
What We Do
Pioneer Square Labs is a Seattle-based studio that creates and launches technology startups. We are funded by 14 VCs and 50 angel investors from Seattle, Silicon Valley, Colorado and other parts of the country.
Companies created:
- LumaTax (http://lumatax.com) allows small business owners to file their sales tax with ease.
- Ad Lightning (http://adlightning.com) has a complete set of Ad Quality tools to save time, improve page performance and eliminate costly user experience problems for Publishers and Ad Platforms.
- JetClosing (http://jetclosing.com) uses technology to create a better, more human, real estate title and settlement experience.
- Boundless (http://boundless.com) is a new technology company providing immigrants with the tools, information, and personalized support to navigate their immigration journey with confidence.
