Growth Manager

FERMÀT enables eCommerce brands to transform clicks into conversions with highly-personalized , 1:1 dynamic shopping experiences.

We've raised $30M+ to date and are backed by Bain Capital Ventures, Greylock, QED, and other top angels and commerce investors. Located in SF, Austin, NYC, and Bangalore, we're looking to expand our 70+ person team to build the future of eCommerce! After announcing our $17M Series A, FERMÀT is one of the fastest growing companies at this stage in the US.

FERMÀT is the leading AI-native funnel management platform built for e-commerce marketers. We empower brands to create and manage delightful customer experiences across multiple channels in minutes. Our platform helps businesses transform their digital presence through intelligent, data-driven funnel creation that strengthens customer acquisition and drives measurable results. With FERMÀT, e-commerce teams can rapidly built, test and iterate on their customer journey while maintaining brand consistency across every touchpoint.

Role Overview:

As a Growth Manager at FERMAT, you will play a crucial role in driving the adoption and growth of our automation solutions through strategic experimentation and innovation. Your primary focus will be on developing strong relationships with our clients and helping them realize the full potential of FERMAT. You will leverage your technical expertise, strategic thinking, and communication skills to ensure clients quickly see the value of our products and continue to scale their usage. This role requires a proactive approach to reporting on ROI, sharing best practices, and collaborating with internal teams to support product adoption. You will also have the opportunity to travel for in-person client meetings to strengthen relationships and support account growth.

Responsibilities:

• Develop a deep technical understanding of FERMAT to effectively communicate its value and benefits to customers

• Devote 50% of your efforts to account development, helping customers realize the positive impacts of FERMAT automation on their business

• Facilitate customers in quickly realizing the value of FERMAT and support them in scaling their usage and investment in the product

• Proactively report on return on investment (ROI) and the impact of FERMAT, managing communications across the stakeholder base

• Share tips and best practices on how other businesses successfully leverage FERMAT across their teams, highlighting the outcomes achieved

• Collaborate with internal product, sales, and engineering teams to drive the adoption and growth of FERMAT

• Allocate up to 20% of your time traveling for in-person client meetings to strengthen relationships and support account growth

Qualifications:

• 4+ years of experience with a focus on strategy and operations

• Strong performance analytics background and experience in multi-threaded account management

• Track record of successfully onboarding accounts and maintaining high customer satisfaction

• Self-starter with a strong desire to learn and grow

• Proven ability to handle executive communications and manage multiple accounts

• Strong background in client communications, capable of engaging with stakeholders at all levels, including CMO, CRO, and CEO

• Ability to manage relationships with 20+ customers simultaneously

• Customer-centric mindset, always listening for new ways to connect and build trust with clients

• Demonstrates intellectual curiosity and a natural tendency to figure things out independently

Benefits

• Competitive salary + equity package

• Comprehensive health, dental, and vision insurance for you and all your dependents.

• 401(k) plan with 4% matching

• 4 months of paid parental leave

• Unlimited PTO policy (with minimum 5 days PTO / quarter!)

• WFH stipend

• Monthly wellness stipend