Growth & Customer Success Manager

About the Position

Pixellot is expanding in the Philippines and is looking for a commercially driven, field-oriented Growth and Customer Success Manager to convert qualified leagues and venues into active, growing, and renewable accounts. You will own the complete customer lifecycle across League Organizers and Venue Operators from prospecting and commercial conversion through venue readiness, activation, successful game delivery, payment follow-through, account growth, and renewal.

Reporting to the Director of Growth, Philippines, you will be the primary commercial and customer-success contact for an assigned portfolio.

You will work closely with Pixellot’s global commercial, operations, product, and technical teams to deliver automated sports production, livestreaming, full-game replays, game and player highlights, OTT distribution, and advertising and monetization opportunities.

Success means consistently activating new accounts, building sustained game volume, and keeping customers satisfied and ready to renew.

As part of your role, you will:

• Own the end-to-end growth plan for assigned League Organizers and Venue Operators, including prospecting, qualification, proposals, negotiation, closing, forecasting, and account planning.
• Lead venue qualification and activation by validating league demand, technical and internet readiness, venue access, schedules, stakeholder responsibilities, and the path to sustainable volume of games per venue per month.
• Coordinate onboarding and launch across League Organizers, Venue Operators, and Pixellot teams, including game schedules, production requirements, livestream and replay workflows, OTT distribution, customer training, testing, and launch-readiness reviews.
• Manage the customer relationship after launch by monitoring scheduled and successfully delivered games, providing first-line support, coordinating issue resolution, closing the loop with customers, and protecting the gameday and viewing experience.
• Grow utilization and revenue by recommending and selling the appropriate coverage and production package; expanding covered leagues, seasons, divisions, and games; and developing opportunities for highlights, advertising, monetization, and wider content distribution.
• Maintain commercial and operating discipline across the portfolio, including CRM accuracy, weekly reporting, invoicing coordination, payment collection and overdue follow-up, account health, renewals, customer campaigns, references, and referrals.

• At least five years of relevant experience in B2B sales, business development, key account management, customer success, or a comparable role with direct commercial ownership.
• A demonstrated ability to manage complex customer relationships from acquisition through activation, service delivery, retention, and expansion, not only the initial sale.
• Strong prospecting, proposal development, negotiation, commercial numeracy, pipeline management, and structured follow-through skills.
• The ability to learn a technology-enabled content and production service quickly and explain its commercial, marketing, and operational value clearly to non-technical stakeholders.
• Excellent written and verbal communication in English and Filipino, with the judgment to manage local customers and collaborate effectively with distributed global teams.
• A hands-on, accountable working style and the ability to operate independently in a fast-moving, developing market.
• Residence in the Philippines, readiness to travel regularly across Metro Manila and other priority markets, and availability for selected evening and weekend launches, events, and game days.
• Native Filipino speaker with excellent written and spoken English.

Bonus points if you have:

• An established network among basketball leagues, schools, clubs, venues, local government units, sports organizations, telecommunications companies, advertisers, sponsors, or media partners in the Philippines.
• Experience in sports, sports technology, SaaS, video production, media, digital advertising, telecommunications, events, or another recurring revenue business.
• Experience helping build commercial processes and customer-success playbooks in an early-stage market or working with an international company.

• Make an Impact Where It Matters: Help leagues and venues create professional-quality content that connects players, teams, families, and fans while supporting the growth of their basketball businesses.
• Build the Philippine Market: Join at an early stage, help shape how Pixellot goes to market locally, and see your accounts progress from the first conversation to live games, growing audiences, and recurring revenue.
• Create Value Beyond the Game: Help customers turn every game into livestreams, replays, highlights, social media content, advertising inventory, and new opportunities to reach and monetize their audiences.
• Work on a Global Playing Field: Collaborate with experienced commercial, product, technical, and operations teams behind automated sports production technology used around the world.

Join the Team!

If you are a commercially disciplined relationship builder who enjoys fieldwork, understands how to turn plans into reliable execution, and wants to help change how Philippine sports are captured, produced, watched, shared, and monetized, we’d love to hear from you.