GROW Implementation Manager

We are seeking a dedicated Implementation Manager for our Guided Results-Oriented, Weekly High-Impact Tutoring (GROW) program. This role is crucial for developing and overseeing HIT programs that meet the educational goals of school districts and address the individual needs of students. The Implementation Manager leverages their project management expertise and deep understanding of educational environments to effectively support customers through the design process for a successful program. While this role sits within Customer Success, the Implementation Manager partners with the sales team & collaborates with internal cross-functional teams to support the program design process pre-sale.

Paper is reimagining how schools support students so that every learner can reach their full potential. Our vision is a world where every student receives timely, personalized, and relevant academic support. We offer a suite of scalable solutions including 24/7 tutoring, writing feedback, math practice, college and career support, and AI-powered instructional tools that provide personalized support to all students, including multilingual learners. Our GROW high-impact tutoring program accelerates learning through targeted small-group instruction, delivers measurable gains in student achievement, and eases teacher workloads. Trusted by 500+ school districts across 40+ states and backed by leading investors including IVP, Sapphire Ventures, Framework Capital, and Reach Capital, we’re pursuing a bold goal: to drive the best academic outcomes for as many students as possible.

Recent articles:

• GROW by Paper Drives 201% Increase in Grade-Level Proficiency in Just 12 Weeks

• GROW by Paper Earns Stanford’s NSSA Tutoring Program Design Badge, Signaling Excellence in Research-Aligned Design

• Paper Appoints Marisa Burkhart as CRO

Job Description

Key Responsibilities: 

Customer Engagement: 

• Create strong relationships with customers, understanding their objectives and student needs to effectively translate to cross-functional teams to facilitate the design of effective tutoring programs.

• Lead high-impact tutoring customer interaction within the sales and post-sales design process, ensuring alignment of program goals and expectations.

• Support sales calls as a subject matter expert by clearly articulating the design and benefits of the GROW High-Impact Tutoring program.

• Facilitate engaging, solution-oriented meetings with district partners, ensuring alignment on program design, timelines, and deliverables.

• Act as a strategic thought partner to customers, balancing district goals with program feasibility and advocating for designs that meet both student needs and implementation realities.

• Maintain detailed records of all customer communications, decisions, and program updates to ensure transparency and alignment across internal and external teams.

Project Planning and Execution: 

• Work closely with the customer to deeply understand their goals and needs; using your background in education, transform the customer's goals into a detailed program plan designed to drive outcomes.

• Develop comprehensive project plans that include timelines and milestones.

• Keep program design timelines on track by setting clear internal and external deadlines, proactively addressing blockers, and regularly following up with stakeholders.

• Use program management tools to manage timelines, communicate responsibilities, and track progress of program deliverables.

• Utilize GROW High Impact Tutoring Implementation playbook to support districts with design process & iterate to improve processes to support GROW HIT at scale.

Onboarding:

• Lead onboarding and enablement sessions for school and district stakeholders to ensure shared understanding of program structure, timelines, and responsibilities.

• Facilitate the flow of information from schools to the broader internal team, incorporating feedback into program design improvements.

• Deliver high-quality training and support during onboarding to ensure customer teams are equipped to launch and manage GROW programs successfully.

• Tailor onboarding content to district-specific needs. 

• Collaborate with internal cross-functional teams (sales, academic, operations) to align on program feasibility and manage scope in response to evolving customer needs.

Skills & Qualifications:

• A bachelor’s degree in Education, Educational Administration, Business, Project Management, or a related field.

• Minimum 5 years of experience in an educational setting, such as teaching, educational interventions, or school administration. Experience in project management roles within educational contexts is highly desirable.

• Demonstrated experience in developing detailed project plans, managing timelines, and coordinating resources to achieve project goals. Experience in managing projects and coordinating teams.

• Experience with educational technology and online learning platforms.

• Demonstrated ability to design and implement educational programs.

• Strong interpersonal and communication skills, with a proven record of building relationships with diverse stakeholders.

• Proficiency in data analysis and using metrics to guide educational strategies.

• Proven track record in managing customer relationships in an educational context.

The annual salary range for this position is $70,000 - $90,000 USD, eligibility to participate in an incentive plan, plus equity. Please note that the final offer amount is determined by multiple factors, including geographic location as well as candidate experience, and may vary from the amounts listed above​

What is it like to work at Paper? You will:

• Be joining a remote-first company with a collaborative, mission-driven culture working together to write the next chapter of Paper!

• Have opportunities to connect in person throughout the year, even while working remotely day-to-day.

• Be part of an exciting new era of growth, with fresh leadership, a bold product vision, and a redefined charter.

• Thrive in a fast-moving, build-from-scratch environment where agility and critical thinking guide decisions, collaboration is built on trust and healthy challenge, and every team member takes ownership to deliver real customer impact and grow every day.

Additional Benefits:

• Comprehensive & competitive compensation, health benefits, retirement plan, stock options, and more.

• In addition to vacation days, we provide Paperites with sick days and 4 extra weeks off - including statutory holidays, Paper Days throughout the year, and a full Paper Week from Dec 25 to Jan 1.

• A $500 stipend to set-up your workspace and $100 monthly stipends to support with on-going workspace needs.

• We support growing families with generous paid parental leave.

• Unlimited access to tutoring and educational support for children of Paper employees.

You’ll be joining a team of mission-driven builders who care deeply about equity in education, and who thrive in a culture of ownership, velocity, and continuous learning. If you’re energized by challenges, inspired by impact, and ready to help lead a high-growth business through its next phase, we’d love to meet you.

We believe diverse teams build better products and we are committed to creating an inclusive environment for all employees. Paper does not discriminate on the basis of race, color, religion, gender, gender orientation, gender expression, sexual orientation, age, national origin, disability, marital status, or military status.

Requisition ID

R-100320