Groups - Supervisor, Group Sales

Sunwing Vacations Group is home to North America’s largest vacation brands, including leading Canadian leisure tour operators Sunwing Vacations and WestJet Vacations, as well as the growing U.S.-based tour operator Vacation Express and the Group’s travel retail businesses SellOffVacations.com and Luxe Destination Weddings.

Our culture is driven by our EPIC Values - Entrepreneurial, Passionate, Innovative and Customer-Centric - and our teams work together to deliver our purpose: “passionate people making vacation dreams come true.”

Under Sunwing Vacations, we are looking for a Bilingual Group Sales Supervisor to join the Group Sales Team. In this role, you will ensure employees are properly trained and motivated to deliver exceptional service while being accountable for achieving group sales targets through a customer-centric approach.

Reporting to the Group Sales Manager, this position is based in Laval, Quebec.

• Position: Permanent full-time
• Schedule: 35 hours per week, with the possibility of overtime based on business needs

• Create and maintain a motivated, high-performing and highly customer-focused Group Sales Team.
• Provide ongoing training and coaching to Group Sales Representatives, Group Sales Agents and Group Sales Coordinators on processes, policies, customer service excellence and selling skills.
• Manage the performance of the Group Sales Team through regular monitoring of sales targets and feedback provided during team meetings and individual one-on-ones.
• Ensure individual targets are achieved and address performance issues through coaching and support.
• Provide structured performance management through regular and documented feedback to support employee development and success.
• Ensure calls, emails and other customer communication channels are responded to according to established service levels, both in terms of response time and quality.
• Ensure quality control of the team’s group bookings.
• Communicate key performance barriers to the Manager or Director, including pricing issues, competitor promotions and process-related concerns.
• Collaborate effectively with cross-functional teams.
• Handle and resolve escalated calls while providing coaching and support to Group Sales Agents and Representatives to minimize the number of escalations.
• Attend trade shows, conferences and other work-related events.
• Perform other duties as assigned.

• Minimum 1 year of sales and customer service experience.
• Bilingual in French and English, with excellent verbal and written communication skills.
• Excellent interpersonal skills and the ability to develop strong working relationships with colleagues and peers.
• Strong negotiation and problem-solving abilities.
• Demonstrated initiative and a commitment to customer service excellence.
• Good working knowledge of Microsoft Office.
• Experience with TTS or other reservation systems is considered an asset.
• TICO/OPC* certification required.

TICO (Ontario) or OPC (Quebec) certification is considered an asset upon hiring.

If you do not hold this certification, it will be required as part of your employment. Fees are associated with the examination and obtaining the certification. The company will cover the cost of the first examination attempt; subsequent attempts will be at the employee’s expense.

• Hybrid work opportunities
• Great travel perks
• GoodLife corporate discount
• Comprehensive benefits package
• RRSP matching program
• Growth and development opportunities
• Free parking
• Open-concept, collaborative workspace
• Opportunity to give back through our social responsibility initiatives
• See for yourself! @sunwinglife

We thank all who apply; however, only those who meet the qualifications will be contacted.

We are proud to have a workforce made up of passionate people from diverse experiences and backgrounds. We are also committed to employment equity and fostering an inclusive and accessible environment.

Diversity makes us EPIC. We strive to create a culture where everyone feels valued, included and supported.

We have partnered with White Ribbon to support a survivor-centered and trauma-informed approach, with awareness and training programs across our divisions.

We promote initiatives that support employees in Being EPIC and Being Well, both personally and professionally.

Our programs support skill development, personal leadership and leadership development across teams.

We will accommodate all applicants throughout the recruitment process.

If you require accommodation to apply, please contact [email protected].