At Apple Leisure Group, we care for people so they can be their best. We deliver distinctive experiences for our guests, while providing a world of understanding and care. We strive to be the first choice in vacation travel, enriching lives and uniting the world.
Grow your career as a successful GroupEase Specialist within ALG Vacations. In this role, you will be responsible for providing exceptional customer service, timely hotel & agent reporting, and assisting in calculating and applying complimentary credits. Our GroupEase program allows travel advisors and direct clients the opportunity to book individual travel reservations within ALGV's booking platform while earning perks of a traditional contracted group.
A successful GroupEase Specialist will:
- Answer emails (occasionally phone calls) from Travel Agents regarding program guidelines, group code requests/modifications, complimentary rooms/night calculations, and general troubleshooting.
- Strive to grow agent business by building rapport and providing outstanding customer service.
- Format, finalize, and report GroupEase manifests set to travel with participating hotels.
- Calculate earned comps/concessions.
- Submit comp adjustments to internal accounting team for processing.
- Monitor Group production and follow-up on underperforming groups.
- Build and modify GroupEase promotional codes.
- Troubleshoot code errors and resolve application issues.
- Commit to the use of methods and procedures to standardize and streamline operations, identify and implement cost-savings and process improvements.
- Demonstrate a commitment to Hyatt core values.
The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.
A successful GroupEase Specialist will have:
- Degree from a 2-year college or university is preferred.
- Proficient Microsoft Office skills, including Excel and Word, and other Office procedures and terminology.
- Knowledge of principles and processes for providing customer service, including customer needs assessment, meeting quality standards for services and evaluating customer satisfaction.
- Accounting and travel background are a plus.
- Strong ability to efficiently navigate through various computer screens and programs.
- Salesforce experience a plus.
- Ability to excel in an environment that is both backstage and front stage with a passion for customer service.
- Ability to multi-task with strong organizational skills.
- Excellent interpersonal skills and the ability to maintain relationships both internally and externally.
- Ability to work collaboratively with colleagues to create a results-driven, team-oriented environment.
ALGV system knowledge is a plus - VAX VacationAccess and FIT processing knowledge.
About Apple Leisure Group
As North America's only vertically integrated travel, hospitality and leisure management group, Apple Leisure Group is an industry innovator that combines the expertise of 14 leading brands. Our unique niche allows us the special opportunity to oversee every aspect of the travel experience, from the moment a guest books a trip to the time they return home. ALG consistently delivers exceptional value to travelers and strong performance to resort owners and partners by strategically leveraging the power of its portfolio of brands across five segments, comprising:
- Vacations: The largest seller of vacation packages and charter flights in the U.S. for travel to Mexico and the Caribbean, moving approximately 3.2 million passengers annually through well-established vacation brands
- Resort Brand Management: management of 5-star and 4-star luxury resorts
- Destination Management Services: Best-in-class destination management services provided by Amstar® DMC and Worldstar®
- Loyalty Program: Exclusive loyalty program Unlimited Vacation Club®
- Technology Solutions: Innovative technology solutions provider Trisept Solutions®, connecting over 88,000 travel agents with leading travel suppliers.
To learn more about the Apple Leisure Group advantage, visit appleleisuregroup.com.
About APPLE VACATIONS
The # 1 vacation brand in the world for packages to Mexico and Dominican Republic, offers the convenience of one-stop shopping. Apple Vacations® clients have access to flight, hotel, and transfers - they can also choose an all-inclusive resort where meals, drinks, and more are included - all for one affordable price.
Our Values
At ALG, we call our employees Colleagues, because we are more than just employees. We care for people so they can be at their best, we provide a world of understanding and care, and we deliver distinctive experiences for our guests. Our Values, by which we operate:
Empathy • Integrity • Respect • Inclusion • Experimentation • Well Being
ALG's Commitment to Diversity & Inclusion
Living our purpose of caring for people so they can be their best means that we are committed to a workplace culture grounded in diversity and inclusion where Colleagues feel welcome and encouraged to fully participate in the organization. With the value of INCLUSION, we respect all the ways our Colleagues are individually unique and foster creativity and engagement in respectful environments.
Benefits at a Glance
We offer competitive salaries and a comprehensive benefit package to our U.S. based employees:
- Medical, Dental and Vision Insurance
- Basic Life Insurance
- Short & Long Term Disability
- Paid Parental Leave
- Corporate Wellness Program
- Travel Discounts & Deals
- Paid Time Off & Holidays
- 401(k) Plan with Company Match
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free and tobacco-free workplace and perform pre-employment background checks
What We Do
As the nation’s only hospitality company possessing a vertically integrated business model, Apple Leisure Group holds a unique niche in the U.S. travel industry. Our robust infrastructure leverages the expertise of our industry innovators to deliver exceptional value and inspired luxury to discerning travelers.
With the unparalleled reach of our Vacations brands, Apple Vacations, BeachBound, Blue Sky Tours, CheapCaribbean, Funjet Vacations, Funway Holidays, United Vacations, Travel Impressions, and Southwest Vacations driving distribution, Apple Leisure Group is the nation’s largest provider of charter flights, and the largest vertically integrated seller of all-inclusive vacation packages in the USA to Mexico, the Dominican Republic and Jamaica worldwide.
Together with AMResorts’ award-winning hotel brand management and marketing services, Worldstar, a full-service Destination Management Company based in Hawaii; Amstar dmc’s position as Mexico and the Dominican Republic’s largest destination management company; the popularity of our exclusive Unlimited Vacation Club travel program; and Trisept Solutions, the technology solutions innovator, Apple Leisure Group epitomizes the collective power of individual strengths.
