Group Manager - Operations, TD Auto Finance

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TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

TDAF COMMERCIAL OVERVIEW

TD Auto Finance (TDAF) is a dynamic and fast‑growing division within TD Business Banking, offering a unique opportunity to be part of a business that is reshaping the automotive banking landscape in Canada. With regional Market Leaders based in Toronto, Calgary, and Montreal, TDAF delivers tailored financing and cash management solutions to automotive dealers nationwide, supported by deep industry expertise and strong local relationships.

The TDAF Commercial platform is built on three integrated pillars—Commercial Sales, Commercial Credit, and Commercial Operations, working seamlessly together to provide end‑to‑end financial solutions. Our diversified credit portfolio includes real estate and acquisition financing, operating credit, floor plan facilities, lease lines, and equipment financing, enabling us to support dealers across the full lifecycle of their business.

TDAF is driven by a bold ambition: to become Canada’s #1 auto lender. Joining the TDAF team means being part of a forward‑thinking, high‑performing organization that is redefining automotive banking in Canada. With more than 900 colleagues nationwide, TDAF is supported by a coast‑to‑coast sales force and specialized teams across credit, funding, operations, customer service, collections, and our federated partners in risk, technology, finance, and human resources.

BUSINESS SPECIFIC JOB DESCRIPTION

Commercial Operations sits at the core of TD Auto Finance’s success, providing critical operational, funding, monitoring, and control functions that enable strong risk management, operational consistency, and a seamless dealer experience across Canada.

Reporting to the AVP Credit Operations, the Group Manager II, Operations is a senior leader within Commercial Operations, accountable for the end‑to‑end oversight of Floorplan Administration and Wholesale Lease Operations. The role is responsible for ensuring transactions are executed accurately, efficiently, and in accordance with policy, regulatory requirements, and service standards.

This leader oversees day‑to‑day administration and customer service delivery, serving as a key escalation point for complex operational matters. The role exercises sound judgment, partners closely with internal stakeholders, and drives continuous improvement across systems, processes, and controls to support business growth and operational resilience.

The general accountabilities of this role include but are not limited to the following: 

• Lead and develop a combined Floorplan Administration and Lease Operations team (~10 FTEs), delivering timely, accurate funding for dealer, OEM, and supplier requests in line with established service standards.
• Own operational customer service for dealers and internal partners, serving as the primary escalation point and ensuring consistent, high‑quality service delivery.
• Own end‑to‑end programming and ongoing integrity of the inventory management platform, including client onboarding and offboarding, exposure management, interest rate updates, exceptions, and system enhancements.
• Lead data integrity between the inventory management platform and the Bank’s core systems, ensuring accurate representation of limits, balances, and exposure.
• Own the internal account reconciliation framework, including daily oversight, month‑end execution, revenue GL reconciliation, and timely resolution of variances to ensure financial accuracy.
• Drive operational efficiency through process simplification, standardization, and automation across funding, programming, and reconciliation activities.
• Act as the primary operational and system subject‑matter expert for the inventory management platform, partnering with Technology and Operational Control to prioritize defect resolution, manage incidents, and deliver enhancements.
• Establish, monitor, and continuously refine service‑level agreements (SLAs) and productivity standards to drive accountability, transparency, and sustained performance.
• Ensure strong operational controls and effective risk management across floorplan and lease activities, including ownership of system‑related risk events and remediation actions.

SKILLS / EXPERIENCE

• 5+ years of people leadership experience, with additional consideration given to candidates with experience leading large teams or operating at the Group Manager level.
• Commercial automotive lending knowledge and exposure would be ideal.
• Demonstrable comfort with systems and technology, with the ability to leverage platforms to drive operational performance and control.
• A collaborative leader with the confidence to challenge, influence, and drive alignment across internal and external partners.
• Strong interpersonal, communication, and negotiation skills, with the ability to engage confidently with clients, partners, and senior stakeholders.
• Analytical and problem-solving skills with the ability to think critically, cut through complexity, and drive change and execute with speed.
• Self-motivated and proactive, with the ability to work independently and collaboratively in a team environment.
• Solid grounding in operational risk management, process improvement, and governance

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.  

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process 
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.
We look forward to hearing from you!

Language Requirement (Quebec only):