Job descriptions may display in multiple languages based on your language selection.
What we offer:Job Responsibilities:
Propósito del Rol
Dirigir los equipos de soporte a aplicaciones en las líneas de producción, Helpdesk e
infraestructura con el fin de asegurar la operación continúa de los sistemas con los cuales
operan los diferentes procesos de la división. Ser responsable de los servicios brindados
por Helpdesk y de los procesos de soporte. Responsable de KMI´s del área de IT. Punto de
escalación para todas las áreas de IT. Responsable de planear la estrategia y procesos
de soporte. Colabora con áreas de soporte diferentes para mejorar entrega de servicio y
soporte al cliente integrando el soporte a soluciones de Helpdesk. Implementar controles
adecuados para administrar y mantener los inventarios de los activos de IT, contratos de
mantenimiento de equipo, licencias de software, almacén y compras de IT de la división.
Responsable de la planeación y mantenimiento de la infraestructura de IT asegurando
redundancia en los servicios de telecomunicaciones (voz, cableado y PBX, estaciones
con red inalámbrica, MDF´s, IDF´s), etc. Garantizar un uso óptimo, mantenimiento,
funcionamiento y actualización de la red, equipo de telecomunicaciones y sistemas que
apoyan la red local y amplia, Firewalls, PBX, Red Inalámbrica. Desarrollar y mantener
proveedores para servicios y equipo, evaluando mejores opciones en términos de
disponibilidad, costos, escala de economía, etc.
Conocimientos
- Caracterización estructural de materiales.
- Manejo de líneas de carburizado continuo con atmósfera controlada.
- Dominio de herramientas automotrices: PFMEA, DFMEA, Core Tools, SPC.
- Conocimiento avanzado de tratamientos térmicos en acero.
- Interpretación de dibujos técnicos.
- Metodologías de solución de problemas.
- Lean Manufacturing.
- Conocimientos en CQI-9.
- Procesos de enderezado, shot peen y limpieza láser.
- Software para medición de “cracks” en enderezadoras.
- Gestión de proyectos de reducción de costos.
- Manejo básico de Power BI.
Experiencia
- 3 – 5 años mínimo en puestos similares
Formación Académica
- Ingeniería o Licenciatura en Sistemas con título y cédula profesional – Maestría deseable.
Habilidades Clave
- Adaptabilidad
- Autocontrol
- Mejora continua
- Innovación y creatividad
- Solución de problemas
- Enfoque al cliente
- Comunicación
- Compromiso
- Liderazgo
- Apego a reglas
- Cumplimiento de tareas
Requisitos
- Redes y Sistemas de Telefonía
- Redes (LAN/WAN), Telefonía (PBX), Cableado estructurado
- Sistemas Operativos / Windows / VMware
- Data Centers
- Telecomunicaciones
- Windows Servers
- VMware / Storage Services (IBM / Netapp)
- Administración de servicios de telefonía 3Com, Nortel, Cisco, etc.
- Cisco Networks – Certificaciones (CCNA/CCNP)
- Servicio al cliente.
- Administración de Personal.
- Administración de Proyectos.
- Planeación y Organización.
- Orientado a Resultados.
- Solución de Problemas.
At Magna, we believe that a diverse workforce is critical to our success. That’s why we are proud to be an equal opportunity employer. We hire on the basis of experience and qualifications, and in consideration of job requirements, regardless of, in particular, color, ancestry, religion, gender, origin, sexual orientation, age, citizenship, marital status, disability or gender identity. Magna takes the privacy of your personal information seriously. We discourage you from sending applications via email or traditional mail to comply with GDPR requirements and your local Data Privacy Law.
AI-Assisted Screening Disclosure
As part of our commitment to a fair, consistent, and efficient recruitment process, we may use artificial intelligence (AI) tools to assist in the initial screening of applications submitted through our Workday system. These tools help identify qualifications and experience that align with the role requirements. Please note that AI is used solely to support our recruiters. Final decisions are always made by the hiring manager and the hiring team. Importantly, no applicant data is shared externally through these AI tools. All information remains securely within our systems and is handled in accordance with our privacy and data protection policies.
Under conditions defined by applicable law, you may have the right to request an explanation of how AI is used to support decision-making.
If you have any questions or concerns about this process, feel free to contact our Talent Attraction team.
Worker Type:
Group:
Skills Required
- Bachelor's degree in Systems Engineering or related with professional license
- Master's degree
- Minimum 3-5 years in similar roles
- Experience managing Helpdesk and IT support processes
- Experience administering Windows operating systems and Windows Servers
- Experience with VMware virtualization
- Data center experience
- Storage services experience (IBM, NetApp)
- Network administration (LAN/WAN) and firewall management
- Telephony systems and PBX administration (3Com, Nortel, Cisco)
- Cisco network certifications (CCNA/CCNP)
- Structured cabling and telecom redundancy planning
- Asset inventory, software license management, IT purchasing
- Vendor management and evaluation for IT services and equipment
- Project management and planning skills
- People management / administration of personnel
- Customer service orientation / service delivery focus
- Basic Power BI skills
- Knowledge of PFMEA, DFMEA, Core Tools, SPC, Lean Manufacturing, CQI-9
- Knowledge of heat treatment processes, carburizing lines, shot peen, laser cleaning and related measurement software
What the Team is Saying
Magna International Compensation & Benefits Highlights
-
Healthcare Strength — Benefits include medical, dental, vision, and pharmacy coverage alongside disability and life insurance, plus mental‑health support via an Employee & Family Assistance Program and wellness programs. Voluntary options such as pet and auto/home insurance further expand the health-related offering.
-
Retirement Support — Retirement programs feature a 401(k) with company match and profit sharing, with corporate filings confirming the U.S. 401(k) plan and employer contributions. Other long‑term levers like equity programs and performance bonuses add to wealth‑building potential.
-
Wellbeing & Lifestyle Benefits — Company materials highlight a total‑rewards commitment and programs such as donation‑matching and an employee disaster relief fund that provide added support. Work‑life and development elements (e.g., PTO, parental leave, flexible work, and tuition reimbursement) are presented for many roles.
Magna International Insights
What We Do
We are a mobility company that innovates like a start-up and thinks like a technology company. This helps us anticipate change in one of the most complex industries in the world and respond quickly. We depend on a team of 171,000 dynamic, entrepreneurial-minded employees in an environment where great ideas flourish. Our presence spans 343 manufacturing operations and 88 product development, engineering and sales centers in 29 countries. We understand that you need a career as unique as you are. Whether you want to advance your existing expertise or try something completely different, we are committed to your growth.
Why Work With Us
At Magna, our engineering team is advancing mobility for everyone and everything. Joining this team means being a part of the design, development, and manufacturing of the world’s most advanced mobility technology. Innovations that move families, shape communities, and improve lives. You can follow your passions and shape your own career path.
Gallery
Magna International Teams
Magna International Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Majority of roles are hybrid with flexibility. Please speak with our recruiting team for specific details on hybrid work.
