Group Insurance Administrator
Description and Requirements
A Group Insurance Administrator delivers high quality service to participants and institutional customers by providing administrative services relating to enrollments and portfolio maintenance for group term life recordkeeping.
Functional Responsibilities:
- Reviews and enters enrollment information into various systems, ensuring high accuracy.
- Handles benefit plan referrals from call center and units within the organization.
- Will act as a subject matter expert for different group customers.
- Will establish, maintain, and enhance favorable relationships with internal and external customers, plan participants, attorneys, etc.
- Maintains data in automated systems; troubleshoots and corrects problems.
- Helps conduct research on escalated cases.
- Facilitate department projects from start to finish; provides project timelines and reports.
- Must be proficient with Microsoft Office Suite
- Participate on customer calls/meetings to explain process/procedures and resolve issues.
- Expected to make recommendations to management to produce more effective, cost-efficient means of accomplishing work, including workflow, form revision, and process changes.
- Must be willing to take on new tasks and adapt to a rapidly changing work environment.
- Analytical and critical thinking skills are imperative.
- Ability to perform at a fast pace, while maintaining high quality and accuracy.
- Performs other related duties as assigned or required.
Experience
- High school diploma or GED required.
- Associate or bachelor's degree preferred.
- 3-5 yrs. relevant Life Recordkeeping business experience.
- Excellent written and oral communication skills.
- Ability to prioritize work with good time management skills.
- Ability to work well in a team setting.
The wage range for applicants for this position is $41,600 - 42,500. This role is also eligible for annual short-term incentive compensation. MetLife offers a comprehensive benefits program, including healthcare benefits, life insurance, retirement benefits, parental leave, legal plan services and paid time off. All incentives and benefits are subject to the applicable plan terms.
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!
About MetLife
Recognized on Fortune magazine's list of the 2023 "World's Most Admired Companies" as well as the 2023 Fortune 100 Best Companies to Work For ®, MetLife , through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by empathy, we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us!
Equal Employment Opportunity/Disability/Veterans
If you need an accommodation due to a disability, please email us at [email protected]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.