At Code and Theory, we thrive at the intersection of creativity and technology. We empower brands by driving seamless execution, transformative solutions, and delivering exceptional client experiences. Through a culture of invention, our teams turn ideas into impact—creating innovative, memorable experiences for clients and their audiences.
Program Management is the engine that drives projects and programs forward at Code and Theory. As the cornerstone of our teams, PMs are the glue that binds cross-functional talents, orchestrating every project’s successful delivery. They plan, manage, lead, price, challenge, and innovate to ensure flawless execution while balancing client success with agency business outcomes.
We’re looking for a senior operational leader to oversee Project & Program Management while leading a large-scale workflow transformation that enables teams to deliver exceptional work at scale.
ABOUT THE ROLE
This role combines executive-level Project & Program Management leadership with ownership of a major workflow implementation initiative. You will oversee an assigned PM group, ensuring delivery excellence, team health, and financial rigor, while also designing, implementing, and scaling workflows that improve how work moves across teams, disciplines, and clients.
You’ll operate as a senior operational voice within the agency—partnering closely with Finance, Resource Management, discipline leaders, and client teams to drive clarity, efficiency, and sustainable growth.
WHAT YOU’LL DO
- Lead workflow strategy and operational design at scale, owning operating models, delivery frameworks, and standards that improve how work flows from intake through completion across teams and disciplines
- Oversee an assigned Project & Program Management group, maintaining accountability for delivery excellence, portfolio health, risk management, and team sustainability
- Drive adoption and continuous improvement of workflows, partnering with discipline, client, and operations leaders to refine processes, tools, and ways of working as the organization scales
- Provide senior oversight of estimation, scope, and financial management, ensuring forecasting accuracy, budget integrity, and delivery plans align with workflow realities and business goals
- Serve as a senior escalation and change leader, diagnosing systemic issues, guiding mitigation strategies, and leading operational change in response to complexity, growth, or client needs
- Guide staffing, capacity planning, and resource strategy, partnering with Resource Management, Recruiting, and Finance to align skills, roles, and investments with demand
- Develop and enable PM leadership and teams, mentoring managers, leading training initiatives, and ensuring performance and growth plans support scalable operations
- Champion a culture of accountability, collaboration, and learning, strengthening morale while driving adoption of new workflows and operational practices
- Support agency leadership and new business, ensuring proposed workflows, staffing models, scopes, and budgets are realistic, scalable, and aligned to strategy
WHAT YOU’LL NEED
- 15+ years of experience leading Project and Program Management, Operations, or Delivery in a scaled agency, consultancy, or product organization
- Proven experience designing and implementing workflows and operating models across multiple teams or disciplines
- Strong systems thinking with the ability to connect tools, process, people, and outcomes
- Deep expertise in estimation, financial management, and delivery governance
- Demonstrated success leading organizational change and driving adoption at scale
- Excellent communication, with strong client-facing and cross-functional leadership skills
ABOUT US
Born in 2001, Code and Theory is a digital-first creative agency that sits at the center of creativity and technology. We pride ourselves on not only solving consumer and business problems, but also helping to establish new capabilities for our clients. With a global client roster of Fortune 100s and start-ups alike, we crave the hardest problems to solve. We have teams distributed across North America, South America, Europe, and Asia. The Code and Theory global network of agencies is growing and includes Kettle, Instrument, Left Field Labs, Create Group, Current, and TrueLogic.
Striving never to be pigeonholed, we work across every major category: from tech to CPG, financial services to travel & hospitality, government and education to media and publishing. We value the collaboration with our client partners, including but not limited to Adidas, Amazon, Con Edison, Diageo, EY, J.P. Morgan Chase, Lenovo, Marriott, Mars, Microsoft, Thomson Reuters, and TikTok.
The Code and Theory network is comprised of nearly 2,000 people with 50% engineers and 50% creative talent. We’re always on the lookout for smart, driven, and forward-thinking people to join our team.
The target range of base compensation for this role is $215,000 - $230,000. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and location.
What We Do
Code and Theory is a strategically driven, digital-first creative agency that lives at the intersection of creativity and technology. We solve consumer and business problems across the entire customer journey that flex to meet the ever-changing needs of consumer expectations. We put the user, their behaviors and needs, at the center of everything we do — from our proprietary research methodologies, to product development processes, to how we create brand, channel and messaging strategies. Our goal is simple: to solve our clients business problems.
We bring big ideas to life by looking holistically at brand ecosystems where digital plays a prominent role in driving the consumer from first-touch through to conversion to relationship deepening over time. We identify gaps in the consumer journey and opportunities in culture that require products, services or communications to fill. We work across categories, ranging as far and wide as health care (Pfizer, Sanofi, Reach MD, Bioreference Laboratories) to financial services (JP Morgan Chase, Prudential, Morgan Stanley, First Data) to cpg (Mars, Unilever, Johnson & Johnson) to technology companies (Facebook, Xerox, Samsung, Comcast) to culture brands (adidas, H&M). And because our DNA is in publishing — we’ve embedded in over 135 newsrooms in the past decade — we bring unique expertise in understanding how content is created, distributed and optimized, including our work with CNN, NBC News, NBC Sports, and Bustle Digital Group.
At Code and Theory, we strive to only be limited by our own ambition and creativity. We believe in pushing our creativity beyond the easy and obvious answers in order to deliver the solutions that are right for our clients, their businesses, and their consumers.
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