Group Account Director

Job Summary:

We are seeking a dynamic and experienced leader to take on a hybrid role as Head of Social Media & Account Director. This position combines high-level strategic planning for social media (both Always-On and Campaign-based) with exceptional client management. You will be responsible for shaping social media direction for multiple brands, leading internal teams, and maintaining strong, trust-based relationships with key clients.

• Develop and oversee social media strategies for both Always-On Marketing (AWO) and seasonal or campaign-driven marketing initiatives.
• Ensure content strategies align with each brand’s tone of voice, business goals, and target audience behavior.
• Analyze performance metrics and adjust strategy accordingly to optimize reach, engagement, and conversion.
• Keep the agency at the forefront of emerging trends and platform innovations (Facebook, TikTok, Instagram, YouTube, X, LinkedIn, etc.).

2. Team & Project Management

• Lead, mentor, and manage a cross-functional team including Social Media Executives, Content Creators, Community Managers, Analysts, and Account Managers.
• Approve and oversee content calendars, creative assets, and campaign rollouts before client submission.
• Ensure high standards of creative output, clear workflow, and effective cross-departmental collaboration.
• Implement and maintain project timelines, scopes, and budgets for both AWO and campaign projects.

3. Client Relationship & Account Direction

• Act as the primary strategic partner for key clients — from onboarding and briefing to performance reporting and long-term planning.
• Translate client objectives into integrated digital strategies and campaigns that deliver measurable impact.
• Lead presentations, campaign pitches, QBRs (Quarterly Business Reviews), and performance discussions.
• Identify and propose new opportunities to expand service offerings or campaign directions to existing clients.
  

Strategic Excellence

• Develop and execute effective Always-On and campaign-based social media strategies that clearly support client business objectives
• Successfully guide clients in long-term brand-building efforts through tailored platform-specific strategies.

Client Satisfaction & Retention

• Build and maintain strong client relationships that lead to client satisfaction scores of 90% or above and long-term retention.
  
• Proactively provide strategic recommendations and performance insights that demonstrate deep understanding of client needs.

Performance-Driven Execution

• Achieve or exceed key campaign KPIs (engagement rate, reach, CTR, conversions, etc.) as defined by each client brief.
  
• Deliver content calendars, campaign plans, and reporting on time with high quality and strategic clarity.

Team Growth & Leadership

• Foster a collaborative, accountable, and high-performance culture within the social and account teams.
  
• Develop team capabilities through training, feedback, and mentorship to ensure consistent improvement.

Innovation & Trend Leadership

• Keep the agency and its clients ahead of trends by proposing innovative formats, platform features, and content directions.
  
• Regularly contribute thought leadership or insights into internal knowledge-sharing sessions or client briefings.

Operational Efficiency

• Ensure efficient internal workflow, timeline adherence, and optimized resource allocation across projects.
  
• Identify and solve process bottlenecks while continuously improving team operations and output quality.

[ == Welfare & Benefit == ]

• 📅 ทำงานวันจันทร์ - ศุกร์ flexible hour
• ✅ ประกันสังคม
• ✅ ประกันสุขภาพกลุ่ม AIA
• ✅ แต่งตัวตามสบาย
• ✅ คอร์สเรียนออนไลน์ Unlimited จาก FutureSkill
• ✅ Work From Home (ปัจจุบัน Work From Home ตลอด)
• ✅ ปรับเงินเดือนประจำปี
• ✅ ออฟฟิศอยู่ติด BTS กรุงธนบุรี ลงแล้วถึงเลย
  

[ == About Likeme Digital Empire == ]

• บริษัทอายุ 9 ปี เติบโตต่อเนื่องทุกปี แม้เป็นช่วงโควิด
• บริษัทเติบโตรวดเร็วตลอดเวลา พนักงานสามารถเติบโตได้อย่างรวดเร็ว
• เป็นกลุ่มบริษัทด้าน Digital และ Content ขนาดกลาง มีพนักงานรวมมากกว่า 200 คน
• มีแบรนด์ที่มีชื่อเสียงและเป็นที่รู้จักมากมาย เช่น Infographic Thailand, aomMONEY, ถุงเงิน Family, Future Trends, FutureSkill

[ == More Information about Likeme Digital Empire == ]

• Infographic Thailand
  https://www.facebook.com/infog...
• aomMONEY
  https://www.facebook.com/aommo...
• Future Trends
  https://www.facebook.com/futur...
• FutureSkill
  https://www.facebook.com/futur...
  

[ == Awards & Recognitions == ]

[ == Our Culture == ]

Account director