The Klick Group—comprising Klick Health (including Oxford PharmaGenesis, Klick Katalyst, and btwelve), Klick Media, Klick Applied Sciences (including Klick Labs), and Klick Consulting—is an ecosystem dedicated help life sciences brands achieve their full potential through best-in-class marketing and advertising, media, medical affairs and communications, market access, real-world evidence, and technology and analytics consulting — powered by 500+ in-house medical experts and award-winning data science and AI capabilities. Founded in 1997, we have offices in Toronto, New York, Oxford, London, Cambridge, Cardiff, Melbourne, Philadelphia, Saratoga Springs, São Paulo, and Singapore. One of the most-awarded health agencies on the planet, Klick is consistently recognized for its people-first culture as a Great Place to Work, Best Workplace for Women, Best Workplace for Inclusion, Most Admired Corporate Culture, and FORTUNE Best Workplace in Advertising. Klick also recently made history as Cannes Lions Healthcare Agency of the Year, Healthcare Network of the Year, and Independent Agency of the Year – Health.
About our Client Services Craft
Our Client Services craft partners with clients across life sciences to understand their business challenges, bring forward strategic opportunities, and guide cross-functional teams in delivering impactful work. The team builds strong client partnerships, ensures operational excellence, and helps deliver programs that support brand and organizational goals.
This role leads a portfolio of client accounts, ensuring exceptional delivery, strategic guidance, and strong partnership across teams. The position oversees client relationships, drives growth opportunities, and champions operational excellence. Working closely with cross-functional partners, the role ensures work is executed with accuracy, regulatory compliance, and a high level of client satisfaction.
What You’ll Do:
- Manage a portfolio of accounts and drive overall client success
- Lead, mentor, and develop a high-performing client services team
- Guide project execution, ensuring compliance with processes and regulatory standards
- Oversee and manage project budgets, forecasting, and staffing needs
- Collaborate with cross-functional teams to deliver high-quality programs
Required:
- 10+ years of client service experience in the advertising industry
- 5+ years of pharmaceutical or healthcare advertising experience
- Experience managing $8–12M+ in scope and overseeing multiple brands or large accounts
- Proven ability to build strong client relationships at the Director/Senior Director level
- Strong financial acumen in forecasting, budgeting, and resource planning
- Strong presentation and communication skills
Desired:
- Experience contributing to account planning and identifying client growth opportunities
- Knowledge of US pharmaceutical and healthcare marketing regulations
- Ability to lead client meetings and clearly communicate feedback to internal teams
- Experience creating or reviewing scopes of work with project management partners
- Enthusiasm for integrating AI into workflows
- University degree required; MBA preferred
Additional Information
#LI-AS1 #LI-Hybrid
Our Commitment to Inclusion
Klick is consciously creating a culture where everyone can thrive and grow in their careers. We believe that our best work comes from our diverse backgrounds, perspectives, and skills. We strongly encourage members of historically underrepresented communities to apply, including Black people, Indigenous peoples, and other people of color, people with disabilities, people from gender and sexually diverse communities and people with intersectional identities. We're also committed to developing an inclusive, barrier-free recruitment process and work environment. Should you require any accommodation, please contact us at [email protected] and we will work with you to meet your accessibility needs and ensure you have a positive experience.
Klick uses an AI-powered tool as part of an automated process to support our hiring process by analyzing your experience, skills, and qualifications to help identify alignment with role requirements. Please note that the tool does not make final decisions or automatically disqualify candidates. Hiring decisions are made by our team, with thoughtful human judgment and oversight. We are committed to fair and transparent hiring practices and have implemented safeguards to help mitigate bias and support compliance with applicable laws. If you have questions, accessibility needs, or concerns about the use of this tool, please contact us.
Skills Required
- 10+ years of client service experience in the advertising industry
- 5+ years of pharmaceutical or healthcare advertising experience
- Experience managing $8–12M+ in scope and overseeing multiple brands or large accounts
- Proven ability to build strong client relationships at the Director or Senior Director level
- Strong financial acumen in forecasting, budgeting, and resource planning
- Strong presentation and communication skills
- Experience contributing to account planning and identifying client growth opportunities
- Knowledge of US pharmaceutical and healthcare marketing regulations
- Ability to lead client meetings and clearly communicate feedback to internal teams
- Experience creating or reviewing scopes of work with project management partners
- Enthusiasm for integrating AI into workflows
- University degree
- MBA
What We Do
Klick is over 1000 people passionate about life sciences, dedicated to doing things differently. Since 1997, we’ve been a commercial partner laser focused on developing, launching, and supporting life sciences brands to maximize their full market potential.
