Be an Early Applicant
The Role
Manage ground handling and PRM contracts and operational compliance under the Local Ground Handling Regulation. Serve as operational liaison with airlines, handling companies, PRM and fuel providers; oversee KPI/SLA monitoring, inspections, contract administration, ORAT, contingency and transition planning, and continuous improvement while ensuring compliance with European and national aviation regulations.
Summary Generated by Built In
International Airport of Heraklion, Crete S.A. is currently looking for:
Ground Handling & PRM Contracts Manager
Responsibilities
- Supports implementation and operational application of the Local Ground Handling Regulation (LGHR) across airport operations.
- Monitors operational compliance and ensures alignment between regulatory requirements, operational practices, and contractual obligations.
- Manages contracts with ground handling companies, PRM providers, and relevant operational stakeholders, including KPI/SLA monitoring, contract amendments, operational follow-up, and day-to-day administration activities.
- Coordinates operational requirements, service issues, corrective actions, operational follow-up activities, stakeholder consultations, and operational meetings related to ground handling and PRM activities.
- Supports coordination of fuel farm and into-plane operational interfaces in accordance with airport operational, safety, and procedural requirements.
- Oversees KPI/SLA monitoring, performance reviews, inspections, operational follow-up actions, and service performance reviews.
- Supports ORAT planning, readiness exercises, implementation activities, operational transition programs, contingency planning, and irregular operations management activities related to ground handling and PRM operations.
- Supports monitoring of fees, costs, contract performance, and operational service-related expenditures.
- Coordinates off-airport ground handling activities and operational frameworks.
Requirements
- Minimum of 10 years of experience in airport operations, ground handling operations, PRM services, airline operations, or related aviation operational environments
- Strong understanding of airport operational processes, ground handling activities, PRM operational requirements, and stakeholder coordination within an airport environment
- Knowledge of applicable European and national aviation regulations, airport operational standards, and industry best practices related to ground handling and PRM operations
- Experience in operational contract management, KPI/SLA monitoring, inspections, operational reporting, and service performance follow-up
- Proven ability to coordinate with airlines, ground handling companies, PRM providers, fuel stakeholders, operational authorities, and airport departments
- Proficiency in Microsoft Office applications and operational reporting tools
- Excellent command of English, both written and verbal
- Additional professional certifications, specialized training, or industry qualifications related to airport operations, ground handling, PRM services, emergency planning, aviation compliance, customer service excellence, or quality management systems will be considered an advantage
Competencies
- Excellent communication, coordination, negotiation, and stakeholder management skills
- Strong operational mindset with the ability to manage multiple operational priorities
- Strong problem-solving, organizational, and follow-up skills with attention to operational detail
- Proactive and adaptable approach
Skills Required
- Minimum of 10 years of experience in airport operations, ground handling operations, PRM services, airline operations, or related aviation operational environments
- Strong understanding of airport operational processes, ground handling activities, PRM operational requirements, and stakeholder coordination
- Knowledge of applicable European and national aviation regulations, airport operational standards, and industry best practices (EASA, IATA, JIG)
- Experience in operational contract management, KPI/SLA monitoring, inspections, operational reporting, and service performance follow-up
- Proven ability to coordinate with airlines, ground handling companies, PRM providers, fuel stakeholders, operational authorities, and airport departments
- Proficiency in Microsoft Office applications and operational reporting tools
- Excellent command of English, both written and verbal
- Additional professional certifications or specialized training related to airport operations, ORAT, SMS, emergency planning, or quality management systems
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
International Airport Heraklion Crete Concession S.A. is a special purpose entity established to design, construct, finance, operate, and maintain the new international airport of Heraklion, Crete.
