Full Time – St. John’s, NL
Fonemed is a fast-growing healthcare technology company on a mission to transform how providers deliver care. Our solutions help clinics, hospitals, and health systems work smarter, improve patient outcomes, and operate more efficiently. As we continue to expand, we’re looking for a motivated Technical Sales Development Representative to join our team and grow with us.
Position Overview
This is an exciting entry-level role for someone passionate about technology, healthcare innovation, and building relationships. You’ll work closely with our senior sales team to identify new business opportunities, engage prospective clients, work with existing clients to identify new opportunities, and support the full sales cycle.
You don’t need years of experience—just curiosity, drive, and the desire to learn.
Key Responsibilities:
- Support the sales team in prospecting healthcare organizations and identifying new opportunities
- Conduct outreach via email, phone, and social channels to build a strong pipeline
- Schedule product demos
- Present our solutions to potential clients
- Work with existing clients to identify new opportunities
- Maintain accurate CRM records and track lead activity
- Collaborate with marketing and product teams on campaigns and feedback
- Stay up to date on industry trends, product knowledge, and competitive landscape
Skills and Requirements
- Completion (within the past two years) of a minimum one-year post-secondary or skills-training program at a recognized NL institution (e.g., MUN, CNA, Keyin College, Get Building, etc.)
- Interest in healthcare tech, digital transformation, or SaaS solutions
- Strong communication skills and a confident, positive approach to outreach
- Curiosity, resilience, and a willingness to learn in a fast-paced environment
- Ability to work collaboratively with cross-functional teams
- Prior experience in sales, customer service, or healthcare is a plus—but not required
- Ability to work full-time in Newfoundland and Labrador starting January 2026
This position is funded through the Graduate Transition Initiative, delivered by techNL and the Department of Jobs, Growth and Rural Development. The initiative provides support to eligible companies that hire recent graduates into software development and tech sales roles, providing meaningful early-career experience while supporting long-term growth in Newfoundland and Labrador’s tech sector.
Why Work with Us
With over 20 years in the telehealth industry servicing clients across North America, Fonemed prides itself on providing outstanding client experience and practicing a culture of care in everything we do. We are a growing company who values our greatest resource - our people! We provide a collaborative company culture and a welcoming team. We offer our team the opportunity to work in an exciting industry and a competitive compensation package, including health benefits and retirement saving options, as well as a great paid leave program. If you are looking for a company that values you, apply today!
Fonemed is an equal opportunity employer and is committed to diversity, equity, and inclusion. We appreciate the interest of everyone who applies for the position, however only those selected for an interview will be contacted. Please visit our website to apply at www.fonemed.com.
Top Skills
What We Do
Fonemed was founded in 1996 by a group of physicians, philanthropists and businesspeople who recognized the need for improved healthcare worldwide and saw telephone-based triage as the premier method to provide that care. We are a privately held, Limited Liability Company registered in the USA and Canada, with corporate headquarters in St. John’s, Newfoundland and Labrador, and in Ventura, California. Currently we employ approximately 300 individuals.
Fonemed provides healthcare-based services and software solutions to increase our clients’ patients access to quality healthcare while also providing additional cost control to our clients.
Our specialty service has been 24/7 virtual nurse triage. We recently expanded services to include access to nurse practitioners providing additional primary care advice and treatment. Our nurses are located throughout the United States and Canada, and we are exploring growth opportunities in Europe and Asia.
The Fonemed Health Management Platform is a Cloud-based application that provides access and security and comes fully integrated with the Schmitt-Thompson Clinical Content Triage Guidelines. The Platform allows our clients to deliver comprehensive, technology-powered, people-driven customized solutions to meet specific requirements. Through our software, clients have the ability to manage such activities as client registration, online health assessment, nurse triage and nurse practitioner assessment and referrals.
At Fonemed, we empower our clients to strategically expand patient engagement, diversify revenue streams or reduce operating costs through proven technology that has been developed through the foundation of over 26 years of industry experience and more than 10 years of using and enhancing the Platform ourselves.
We are URAC accredited, SOC2 certified, and HIPAA compliant with over 2,500 client groups, representing well over 25 million individuals.
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