Technical Support Engineer
Location: New York
Salary: Competitive
Join the Options Technical Support Team in New York!
Working for Options
Developing and engaging our people is a strategic priority for our business. We are looking for talented individuals to join our team and contribute to Options’ future growth and success.
We want to hear from candidates that are motivated, self-driven and have a passion to learn and develop their skills in the world of financial technology.
Who are we?
Options is the largest global financial technology company headquartered in Belfast. We are at the forefront of banking and trading infrastructure, serving clients globally with offices in New York, Chicago, Toronto, London, Cambridge, Paris, Hong Kong, Tokyo, Singapore, and Auckland. At Options, our services are woven into the hottest trends in global tech, including high-performance Networking, Cloud, Security, and AI (Artificial Intelligence).
Why Options?
- Global travel: We have offices in New York, Chicago, Toronto, London, Belfast, Dublin and across Asia.
- Continuous career development opportunities: We provide professional skills development and technical training.
- The chance to be a part of a self-sufficient, successful team: The Options team operates in a fast-paced environment with endless opportunities for innovation and forward-thinking.
- Competitive salary: In addition to a competitive salary, Options reward employees with a range of bonus incentives and employee benefits.
The Role
As an Options Technology Support Engineer, you will play a critical role in supporting our options trading operations and technology infrastructure. You will work closely with the client’s technology team, and other technology professionals to ensure the smooth operation of our options trading platform. This is an exciting opportunity to work in a fast-paced environment and contribute to the success of a global alternative investment firm. We are seeking a talented and motivated Options Technology Support Engineer to join our dynamic team.
We’re looking for someone who has technical proficiency in:
•Minimum of 1-2 years of experience in a similar role within the financial services industry, providing on-site technical support and troubleshooting.
•Bachelor's degree in computer science, information technology, or a related field (or equivalent experience).
•Technical Expertise: desirable to have specifically strong knowledge of 365, Azure, Endpoint Management, Device Deployment and AV troubleshooting.
•Problem-Solving Skills: Ability to analyse complex technical issues, identify root causes, and propose effective solutions. Strong troubleshooting and diagnostic skills with the ability to handle high-pressure situations calmly.
•Communication and Interpersonal Skills: Excellent verbal and written communication skills with the ability to convey technical information clearly and concisely. Strong interpersonal skills to build relationships with clients and collaborate effectively with cross-functional teams.
•Client Focus: Demonstrated ability to understand and fulfil client requirements while providing exceptional customer service. Proactive in anticipating client needs and exceeding their expectations.
•Adaptability and Flexibility: Ability to thrive in a fast-paced and dynamic environment. Willingness to adapt to changing priorities and take on additional responsibilities as required.
Desirable Criteria
• Previous start-up, technology or business experience.
• Degree level qualification or equivalent in related field.
• A passion for start-ups, innovation and financial technology.
• Strong interpersonal skills with client facing experience.
• Project management skills and proven ability to manage own workload.
(In the case of applications for technical positions, examples of previous work are encouraged).
How to apply
Please submit a CV and cover letter to the Technical Support Engineer (New York) role on the Options Career Page at https://www.options-it.com/careers/. On your CV, please include a section on your Hobbies and Interests and on the covering letter please detail the role you are applying to, along with your availability.
If you have any questions about this position, please contact [email protected].
We look forward to reviewing your application and discussing how you can make an impact at Options Technology!
Skills Required
- Strong research, writing and communication skills
- Ability to work in a fast-paced and changeable working environment
- Customer service experience
- Exceptional organisational skills and strong attention to detail
- Desire to travel and see the world
- Ability to work independently and manage projects
- Solid competency in Word, PowerPoint and Excel
- Undergraduate degree or experience in a similar role
What We Do
Options are the No.1 provider of IT infrastructure to global Capital Markets firms, supporting their operations and ecosystems. With almost 30 years of experience, we understand the highly complex requirements of the Capital Markets sector and work relentlessly to improve our offering, ensuring we stay ahead of the curve and offer clients best-in-class service. Options provide high-performance managed trading infrastructure and cloud-enabled managed services to over 200 firms globally, providing an agile, scalable platform in an Investment Bank grade Cybersecurity wrapper. Our clients include leading global investment banks, hedge funds, fund of funds, proprietary trading firms, brokers, dealers, private equity houses and exchanges. These clients are supported daily, across over 20 countries, in a true 24x7 ‘follow the sun’ model. With offices in 8 key cities; New York, Toronto, Chicago, London, Belfast, Hong Kong, Singapore, and New Zealand, Options are well placed to service customers both onsite and remotely. Visit www.options-it.com for more.
