A Graduate Managed Services Engineer is required to provide technical customer support and conduct system testing to enhance delivery of our technology to production environments. The engineer should have excellent customer support skills and a desire to gain a deep technical understanding of SGS systems.
This role is hybrid (1 or 2 days per week) in our Glasgow office.
Duties & responsibilities
- Provide 2nd tier technical support for customers and Smart Grid deployments
- Generate monthly operational reports for our customers
- Analyse data and identify system tools that allow us to provide proactive customer support and improve system performance
- Proactively monitor the infrastructure, taking corrective action as necessary
- Support and deliver operational Active Network Management Systems
- Liaise with our Development, Integration and Project Management teams for support in diagnosis, investigation and resolution as and when required
- Provide feedback to team leaders to improve our system and services
- Build pre-production test systems
- Configuration, testing, and commissioning of ANM platforms and applications in production and pre-production environments
- Execute product test processes and produce the associated test documentation as part of SGS’s product testing
- Maintain knowledge of latest research, development and trial activities in the domain and identify opportunities consistent with SGS capabilities, platforms and target markets
- Work within and aid in the development of SGS’s information and quality management systems
Essential experience and qualifications
- HND/BSc/BEng/MSc/MEng in electrical engineering, industrial control, computer science or similar discipline
- Excellent written and verbal communication skills
- Strong analytical and problem-solving skills
- Experienced in the use of helpdesk systems and ability to manage customer support issues throughout their lifecycle
Personal skills
- Excellent verbal and written communication skills and the ability to make decisions independently
- A self-starter and great at using own initiative
- Conscientious
- Detail-orientated and high degree of accuracy with work
- Excellent at planning and organising
- Professional, courteous
- Friendly, enthusiastic and approachable
- Diligent and reliable
- Ability to perform under pressure
- An eye for improvement
- Demonstrates the ability to solve common problems and to provide immediate solutions
- Demonstrates the ability to build relationships, both internally and with clients
Benefits
- Cycle scheme
- Life Cover (3x)
- Private Medical Insurance through Vitality
- Up to 12% company performance bonus per annum
- 5% matched Employer pension scheme
- 33 days holiday (inclusive of 3 public days)
- Competitive salary, dependent upon experience
What We Do
Smarter Grid Solutions is an enterprise energy software company with a unique end to end approach to Distributed Energy Resource Management Systems (DERMS) to deliver net zero energy systems, operating internationally from bases in the UK and US. Our products, Strata Grid, Strata Resilience and Cirrus Flex, have enabled the connection and real-time monitoring and control of over 521 MW of Distributed Energy Resources (DER) and delivered over $400 million of value to its customers. Smarter Grid Solutions’ DERMS products are used by distribution utilities, energy service companies and microgrid operators to manage grid capacity and resilience and to seamlessly integrate energy assets to the grid and market. Smarter Grid Solutions is a Mitsubishi Electric company. Together, Mitsubishi Electric Power Products, Inc. (MEPPI) and Smarter Grid Solutions will provide combined distributed energy resources management software and grid control products to enable electric utilities to respond to energy systems and maximize the performance from their electric grids.
