Graduate Administrative Assistant - Service Desk Assistant
The administrative assistantship position is part of the Educational Technology Services (ETS) team in the College of Education, located in the Benjamin Building at the University of Maryland, College Park.
*This initial appointment will be for 12 months
*Requires a weekly commitment of 20 hours without major interruption
*Is fully on-site, start date in late Spring 2026
*Must be enrolled in a Graduate Program at the University of Maryland, College Park
The responsibilities of this role include:
- Maintaining adequate shift coverage during normal business operations per semester;
- Acting as the first point of contact for faculty and staff seeking to loan equipment or make a reservation
- Taking reservations for equipment and entering the information into a database and calendars
- Completing daily, weekly, and monthly forms, as well as equipment maintenance protocols
- Monitoring and corresponding through the ETS-desk email account
- Troubleshooting Tier 1 technical issues in ETS-designated classrooms and conference rooms
- Maintaining records in the Tech Desk inventory system
- Other related duties as assigned
Candidate Requirements:
- Strong written and verbal communication skills with a customer-service-oriented approach
- Experience in a customer-facing or service role
- Proficiency with Microsoft Office and Google Workspace applications
- Availability to work up to 20 hours per week, Monday through Friday, between 9:00 a.m. and 4:00 p.m.
- Demonstrated problem-solving skills with the ability to assess situations and develop effective solutions
- Ability to work collaboratively in a team environment and engage professionally with a diverse community of faculty, staff, and students
- Capacity to quickly learn and apply new information and systems
Preferences:
- Familiarity with both Windows and Apple (Mac) environments preferred
- Exposure to audio, video, and computer equipment is a plus
- Prior experience in an academic or higher education setting preferred
- Strong organizational skills with the ability to maintain thorough and accurate documentation
- Ability to manage multiple priorities simultaneously and adapt to changing needs
- Must possess a customer-friendly attitude
This position is not eligible for telework and requires an anticipated graduation date of May 2027 or later.
Required Application Materials:
- Resume
- Cover Letter
- List of References
Best Consideration Date: April 30th, 2026
Posting Close Date: N/A
Open Until Filled: Yes
Minimum QualificationsEducation:
Must be a registered graduate student in good standing enrolled in a degree program at the University of Maryland and must be making satisfactory progress toward the degree.
DepartmentEDUC-College of EducationWorker Sub-Type Graduate AssistantSalary RangeMinimum - $35,074For more information on Graduate Assistant benefits, select this link.
Offers of employment are contingent on completion of a background check. Information reported by the background check will not automatically disqualify anyone from employment. Before any adverse decision, the finalist will have an opportunity to provide information to the University regarding disclosable background check information. The University reserves the right to rescind the offer of employment or otherwise decline or terminate employment if the information reported by the background check is deemed incompatible with the position, regardless of when the background check is completed.
Employment EligibilityThe successful candidate must complete employment eligibility verification (on Form I-9) by presenting documents that establish identity and work authorization within the timeframe required by federal immigration law, and where applicable, to demonstrate renewed employment authorization. Failure to complete employment eligibility verification or reverification within the timeframe set forth by law may result in suspension or termination of employment.
EEO StatementThe University of Maryland, College Park is an Equal Opportunity Employer. All qualified applicants will receive equal consideration for employment. Please read the University’s Equal Employment Opportunity Statement of Policy.
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Skills Required
- Must be a registered graduate student in good standing
- Strong written and verbal communication skills
- Experience in a customer-facing or service role
- Proficiency with Microsoft Office and Google Workspace applications
- Demonstrated problem-solving skills
- Ability to work collaboratively in a team environment
- Capacity to quickly learn and apply new information and systems
What We Do
The University of Maryland, College Park offers federal student loans and covers tuition and fees for eligible students.
