Government Lending Claims Manager

The SouthState story is one of steady growth, deep community roots, and an unwavering commitment to helping our customers move forward. Since our beginnings in the 1930s to becoming a trusted financial partner across the South and beyond - we are known for combining personal relationships with forward-thinking solutions.

We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence. At SouthState, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here!

SUMMARY/OBJECTIVES

This position is primarily responsible for handling Government Lending Guaranty Claims. This position must possess a strong knowledge of loan credit review, loan documentation, and loan compliance.  This individual must also be able to identify issues and provide workable solutions, in addition to answering questions, regarding loan file documentation, loan exceptions, loan status, and other related loan issues. This position may also include special projects and other duties that are essential in delivering excellent service and maintaining the data integrity of their function.

ESSENTIAL FUNCTIONS

• Manager functions as coordinator for compiling comprehensive claims on government guaranteed loans that have failed and where the bank is seeking reimbursement on the guaranteed portion of the loan.
• Facilitates strict compliance with government requirements and performs a detailed analysis of each failed loan.
• This position requires extensive industry knowledge in a variety of disciplines including originating, underwriting, portfolio management and workout experience to strategically craft a compelling case for honoring the guaranty.
• Must be able to analyze and identify claim vulnerabilities and pre-emptively determining proper responses, (rationale) to mitigate the chances of a monetary repair on the claim or a full denial of the claim. 
• Recognizes problem areas and carefully articulates steps that the bank took to either correct or mitigate the impact of these issues.
• The Manager submits the approved claim package to the government and serves as the primary point of contact for the agency on requests for additional information or clarification of documentation submitted.
• Completed claim packages are reviewed in a tiered approval format that adds additional reviewers based upon the size of the claim. Manager submits claims once the appropriate internal approval is obtained.
• Manager must respond to the government quickly and thoroughly requiring both efficiency and skill to accurately understand the nature of the request and quickly provide supplementary information in a timely manner.
• Manager will be responsible to attend and complete all Training as defined by Management.
• Manager will be responsible to follow and adhere to SouthState Banking and compliance policies.
• Manager will be responsible to Report to manager any compliance banking policies violations found in your daily workflow.
• Manager will be responsible to keep the SAM Governance and Practices Manager or Director of Special Assets apprised of any issues that may result in a claim repair or denial.
• Manager will be responsible to help with all document’s exceptions from time to time.
• Manager will be responsible to research and respond to audit requests related to all loans as needed.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

COMPETENCIES

• Ability to work in PCFS Loan Manager, Excel, Word, Adobe, ETRAN, Navigator Fiserv.  Must have knowledge of the SBA’s most recent SOP servicing release.  Must be capable of working independently.

Qualifications, Education, and Certification Requirements

• Education: High School and some College
• Experience: Minimum of 5 years’ experience in SBA
• Certifications/Specific Knowledge: SBA Loan Servicing SOP processes & procedures

TRAINING REQUIREMENTS/CLASSES

Included, but not limited to required SouthState Bank, NA annual compliance training, New Employee Orientation and continued SBA SOP training.

PHYSICAL DEMANDS

Must be able to effectively access and interpret information on computer screens, documents, reports, and cash denominations, and identify customers. This position requires a large amount of time in front of a computer.  This can be done sitting or standing with use of the right desk. 

WORK ENVIRONMENT

This position is 100% remote.  Candidate must have a secure home office environment that is free from background noise and distractions. They must also have a reliable private internet connection that is not supplied by use of cellular data (hot spot). Cable or fiber connections are preferred.  Requirements are subject to change, as new systems and technology are delivered. Travel may be required to come to meetings as needed.

Equal Opportunity Employer, including disabled/veterans.