McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.
What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.
A Contract Performance Representative is responsible for providing exceptional customer service and support for daily activities critical to government contracts. Their responsibilities include providing sales and customer support for general and contractual inquires related to products, pricing, accounts, formularies, and technology; coordinating cross-functionally with various departments to resolve issues; and ensuring the successful execution of contracts. Overall, the Contract Performance Representative partners with stakeholders to support the day-to-day operations of government contracts to drive customer satisfaction and contract compliance.
Key Responsibilities (List the top five to seven essential responsibilities in priority order):
1. Customer Support: Serve as point of contact for customers buying from contracts and manage customer relationships in conjunction with Sales.
20%
2. Issue Resolution: Identify and resolve any issues, disputes, or conflicts that arise during contract performance specifically related to accounts, formularies, orders, pricing, products, technology, and reporting.
20%
3. Clear contract understanding: Ensure a thorough understanding of the contract terms and conditions, including all obligations and deliverables, to align operational and financial activities with the contract requirements.
20%
4. Project Management: Manage projects as assigned.
20%
5. Risk management: Identify and assess potential risks that could impact the operational and financial execution of contracts. Monitor compliance with contractual terms, escalate issues, and develop and execute mitigation strategies.
10%
6. Performance monitoring: Generate reports and documentation to track and communicate contract performance. This may include preparing performance metrics, progress reports, and other relevant documentation to keep stakeholders informed.
10%
Requirements:
2+ years of relevant experience
4-year degree preferred
Specialized Knowledge & Skills:
Experience working within a high-volume customer-driven environment with excellent customer service skills and a passion for supporting government customers
Knowledge of government contracting
Strong analytical, problem solving, and time management skills
Excellent communication skills (written and verbal)
Intermediate proficiency with MS Office (Word, Excel, PowerPoint)
Working Conditions:
Environment (office, warehouse, etc.): Office
Physical Requirements (lifting, standing, etc.): Normal office requirements – significant computer work and meetings
We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.
Our Base Pay Range for this position
$58,500 - $97,500McKesson is an Equal Opportunity Employer
McKesson provides equal employment opportunities to applicants and employees and is committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or genetic information. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.
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What We Do
Welcome to the official LinkedIn page for McKesson Corporation. We're an impact-driven organization dedicated to “Advancing Health Outcomes For All.”
As a global healthcare company, we touch virtually every aspect of health. We work with biopharma companies, care providers, pharmacies, manufacturers, governments, and others to deliver insights, products and services that make quality care more accessible and affordable.
To learn more about how #TeamMckesson helps improve care in every setting, visit: https://bit.ly/3xadvB0
