Why choose Logicalis?
As Architects of Change, Logicalis' focus is to design, support and execute clients' digital transformation by uniting their vision with their technology expertise and industry insights. The company, through its deep understanding of key IT industry drivers such as security, cloud, data management and IoT, can address customer priorities such as revenue growth and business, operational efficiency, innovation, risk and compliance, data governance and sustainability.
We strengthen our purpose: to design, support, and execute our customers' digital transformation by converging their vision with our technological expertise and knowledge of the industry. The brand refresh underpins both the evolution of Logicalis’ positioning as well as our strategic vision for growth.
职位描述：本职位主要使用专业IT监控平台对客户网络设备进行监控与管理，在发生故障时对设备的故障进行跟踪与处理。在月底和年底为客户提供网络监控管理数据做出相应的分析报告。
1.熟悉监控平台基础操作，负责实时看监控平台，看到事件后主动响应并受理；
2.通过对服务水平协议（SLA）的认识，在规定时间内响应和解决事件；
2.拨打相关报障电话，更新事件进展，直至事件解决；
3.负责接听客户电话，记录需求、报障内容并处理；
5.每月为客户提供网络服务报告；
职位要求：
1. 计算机网络以及相关专业，本科及以上学历。
2. 了解网络监控平台使用以及设备监控概念。
3. 工作认真、细致有责任心。
4. 良好的沟通能力与团队合作精神。
5. 对技术性工作有专研精神。
6. 性格开朗外向，能够快速融入团队工作与发展。
7. 有思科或其他厂商网络经验或知识者优先。
8. 有创新精神者优先。
Top Skills
What We Do
Logicalis is an international solutions provider of digital services currently accelerating the digital transformation of its 10,000 customers around the world.
Through a globally connected network of specialist hubs, sector-leading experts (in education, financial services, government, healthcare, manufacturing, professional services, retail and telecommunications) and strategic partnerships (including Cisco, Microsoft, HPE, IBM, NetApp, Oracle, ServiceNow, and VMware), Logicalis has more than 6,500 employees focused on understanding customer priorities and enhancing their experience.
As Architects of ChangeTM, Logicalis’ focus is to design, support, and execute customers’ digital transformation by bringing together their vision with its technological expertise and industry insights. The company, through its deep knowledge in key IT industry drivers such as Security, Cloud, Data Management and IoT, can address customer priorities such as revenue and business growth, operational efficiency, innovation, risk and compliance, data governance and sustainability.
