Global Workforce Screening - Associate

Job Description
Global Security protects the firm's employees and assets throughout the world. This mission is executed through the implementation of technology, best-in-class talent, and client collaboration. As a part of Global Security, Global Workforce Screening is responsible for conducting the Firm's screening processes, in order to ensure a safe and secure working environment and to guard against the potential liability to the Firm's employees, customers, facilities, assets and reputation.
As an Associate within Global Workforce Screening, you will be involved in the end-to-end background screening process for new hires, contingent workers and existing employees. This role will report into the VP Screening Manager and work closely with our partners within HR and Compliance as well as other internal stakeholders. Strong organization skills, attention to detail and experience in an operational role with a high level of customer /client interactions is a must.
Job responsibilities

• Involved in day-to-day screening operations through the lifecycle for a worker, ensuring adherence to the Firmwide policies, standards and procedures; by the GWS operations team and the screening vendors
• Perform a supervisory role for EMEA GWS analysts working closely with the VP, ensuring team is sufficiently resourced, trained and meeting service level agreements
• Manage cases and adjudication of screening cases, and performing second level review of regulated screening cases. Support EMEA GWS analysts in managing their own caseloads and more complex cases
• Interact with stakeholders and develop relationships with partners such as Human Resources and Compliance and other internal stakeholders; develop close working relationships with GWS regional teams
• Interact with candidates and employees subject to screening to ensure they are supported in the process and obtain feedback to improve processes or communication
• Support continuous process improvement, ensuring processes, templates, job aids are current and fit for purpose
• Stay current with background screening requirements in particular legal requirements in EMEA ex UK locations, and UK and Ireland regulatory requirements

Required qualifications, capabilities and skills

• Relevant experience in a pre-employment screening, human resource management, or compliance role covering multiple jurisdictions
• Operations experience
• Experience in using metrics to drive operational performance within an organization
• Strong data reporting and macro skills; working knowledge of Confluence, Robotics & Sharepoint
• Experience working with partners, globally
• Ability to think strategically
• Experience with risk and controls, data privacy programs, process improvement
• Experience handling confidential, personal & sensitive information

Preferred qualifications, capabilities and skills

• Customer / client experience and ability to handle service or process issues preferred

About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
The Global Security (GS) team protects the firm's people and assets, ensuring the safety of business operations through the implementation of technology, best-in-class talent and client collaboration. Teams are responsible for developing safety policies and procedures, customer safety, pre-employment screening, fraud investigations and security operations on a global basis.