- Responsible for reviewing complex work and decision-making based on evaluation of evidence and applicable criteria. Conduct deeper investigation and analysis on screening related matters
- Manage fingerprint subscriptions, partner with internal stakeholders. Process complicated alerts and engage hires for additional information, when needed.
- Maintain comprehensive documentation of investigations and decisions, and prepare reports for management review and decision-making
- Independently review & analyze data to assess validity and compliance with relevant policies, regulations, and guidelines.
- Maintain working knowledge of automated processes supporting workflow
- Subject matter expert in all aspects of screening life cycle & processes including vendor initiation, automation and case management
- Provide vendor oversight & work independently to understand what requires escalation
- Provide operational use cases for technology improvement, ability to draft requirements
- Work in a fast-paced environment, meet deadlines, and perform at high standards with limited supervision/guidance
- Role requires in-depth understanding of methods, systems, and procedures to effectively process cases, solve problems and share ideas for improvement
- Exercise sound judgment; act with integrity; protect our company, clients and customers
Required qualifications, capabilities and skills:
- 4 years work experience in banking or financial services industry
- Ability to evaluate options and make informed choices based on overarching principles or guidelines
- Ability to leverage advanced analytical tools and software to enhance accuracy and efficiency of processes; proficiency in Microsoft office & Alteryx
- Ability to understand third party case initiation, technology and operational workflows including ‘end to end’ case management, providing vendor oversight & when to escalate
- Ability to manage case load within Service Level Agreement and identify potential escalations
- Possess skills to manage and resolve data related issues
- Outstanding written/verbal communication skills and proficiency in Microsoft office
- Demonstrate initiative to work in a fast-paced environment, meet deadlines, and perform at high standards with limited supervision
- Quickly learn and understand US regulations, criminal justice system and US credit reports
Preferred required qualifications, capabilities and skills:
- Ability to cultivate partnerships and collaborate across team and embrace / adapt to change with ease; keep current with process
- Time management and organizational skills and ability to work under pressure
- Must be able to maintain a high degree of confidentiality
About Us
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
Skills Required
- At least 4 years of work experience in banking or financial services
- Ability to evaluate options and make informed decisions using overarching principles or guidelines
- Proficiency with advanced analytical tools and software, Microsoft Office, and Alteryx
- Understanding of third-party case initiation, technology and operational workflows, end-to-end case management, vendor oversight, and escalation procedures
- Ability to manage a caseload within service-level agreements and identify potential escalations
- Ability to manage and resolve data-related issues
- Outstanding written and verbal communication skills
- Ability to work independently in a fast-paced environment, meet deadlines, and maintain high performance standards
- Ability to quickly learn U.S. regulations, the criminal justice system, and U.S. credit reports
- Ability to cultivate partnerships, collaborate across teams, and adapt to change
- Strong time-management, organizational, and pressure-management skills
- Ability to maintain a high degree of confidentiality
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
-
Healthcare Strength — Health coverage is considered comprehensive, including medical, dental, and vision, alongside wellness and mental health resources. Some locations add onsite health centers and related wellbeing support.
-
Retirement Support — Retirement offerings include a 401(k)-type savings plan and related financial benefits, with options such as employee stock purchase participation. Financial planning resources are also highlighted to support long-term savings.
-
Parental & Family Support — Paid parental leave of 16 weeks for birth or adoption is available for all parents. Child care and back-up child care resources further reinforce family support.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
Gallery
