Who We Are
Applied Materials is the global leader in materials science and engineering solutions that are at the foundation of virtually every new semiconductor chip and advanced display in the world. The equipment that we create and service is essential to advancing AI and accelerating the commercialization of next-generation semiconductor chips. Join us and push the boundaries of materials science and engineering in a company at the foundation of the electronics industry. The work we do together advances the world’s technology.
What We Offer
Salary:
$70,000.00 - $95,500.00Location:
Dallas-Richardson,TXYou’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more.
At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits.
Key Responsibilities
1. Understand and resolve Applied Materials’ equipment software application and systems issues of low complexity with some supervision.
2. Provides customer software support via Software Ticketing system.
3. Provides assistance in analysis of software issues reported on customer tools by field engineers.
Aligns and delivers in line with group objectives.
4. Demonstrates beginner level understanding of BU product, system software and software troubleshooting tools/BKMs and infrastructure necessary to meet work delivery requirements.
5. Take all company level trainings and certifications needed for gaining specific product knowledge.
6. Understands and familiarizes with the equipment software documentation, Key customer features and installation/upgrade instructions for software product releases.
Functional Knowledge
Demonstrates conceptual knowledge of theories, practices and procedures within a discipline.
Business Expertise
Applies general knowledge of business developed through education or past experience.
Leadership
No supervisory responsibilities; accountable for developing technical contribution.
Problem Solving
Uses existing procedures to solve standard problems; analyzes information and standard practices to make judgments.
Impact
Has limited impact on own work team; works within standardized procedures and practices to achieve objectives and meet deadlines.
Interpersonal Skills
Exchanges straightforward information, asks questions and checks for understanding.
Participate in after action reviews to determine root cause
Be detailed oriented, curious and seek to understand
Document work activities in line with BKM practices
Able to manage many priorities and focus on what is most important
Be a self-starter, and demonstrate ability to self-manage
Excellent communication skills, written & verbal.
Focused on teamwork and quality work
Additional Information
Time Type:
Full timeEmployee Type:
Assignee / RegularTravel:
Yes, 20% of the TimeRelocation Eligible:
YesThe salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.
For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.
Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.
In addition, Applied endeavors to make our careers site accessible to all users. If you would like to contact us regarding accessibility of our website or need assistance completing the application process, please contact us via e-mail at [email protected], or by calling our HR Direct Help Line at 877-612-7547, option 1, and following the prompts to speak to an HR Advisor. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.
Skills Required
- Conceptual knowledge of software support theories, practices, and procedures
- Beginner-level understanding of product software, system software, troubleshooting tools, best-known methods, and infrastructure
- Ability to analyze and resolve low-complexity software application and system issues
- Ability to document work activities according to best-known-method practices
- Ability to manage multiple priorities and self-manage work
- Strong written and verbal communication skills
- Attention to detail, curiosity, teamwork, and commitment to quality
- Willingness to complete company training and required product certifications
Applied Materials Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Applied Materials and has not been reviewed or approved by Applied Materials.
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Healthcare Strength — Company materials emphasize comprehensive medical, dental, vision, mental health, and wellness programs for employees and families, with coverage beginning on day one in many cases. On-site or virtual care options at major campuses further reinforce the breadth of support.
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Leave & Time Off Breadth — Exempt employees are offered a Flexible Time Off program and U.S. teams observe 11 paid company holidays. These policies are consistently highlighted across official benefits summaries.
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Equity Value & Accessibility — An Employee Stock Purchase Plan is widely available and presented as a core part of the U.S. package, alongside equity grants in many roles. These ownership elements are positioned as meaningful contributors to total rewards.
Applied Materials Insights
What We Do
Applied Materials is the leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. Our expertise in modifying materials at atomic levels and on an industrial scale enables customers to transform possibilities into reality. At Applied Materials, our innovations make possible a better future.
