Intro Marketing Language
Join J.P. Morgan’s global social media team in New York City and help shape the conversation at scale. You’ll connect with 14M+ followers worldwide—turning engagement into trust and insight into impact.
As a Global Social Media Community Manager reporting to our Audience Insights and Engagement team, you will cultivate and grow our social media communities across platforms while operating within the controls and guardrails that protect our employees and the firm. You’ll review comments and messages, elevate potential reputational concerns, and propose new engagement ideas—using sound judgment and a range of tactics to strengthen community and build trust in the brand.
Job Responsibilities:
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Handle day-to-day community management for J.P. Morgan and JPMorganChase social media; assessing comments on company owned platforms and brand mentions across social channels
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Drive and optimize audience engagement by executing pillar-led engagement tactics, actively managing audience-led conversations, and tracking engagement growth KPIs to measure impact
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Monitor and analyze online conversations and sentiment, escalating or responding to comments according to operating procedures
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Maintain an ongoing dialogue with stakeholders, including PR teams, to understand and track hot topics, proactively monitoring conversations
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Partner closely with content creators, marketers, and communicators across lines of business
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Work closely with the social media content and creative team, using insights and trending topics to inform content strategies
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Create reporting dashboards to measure organic content performance and inform content strategy.
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Stay up to date with industry trends, social media algorithms, and platform updates to optimize social listening and engagement strategies.
Required Qualifications, Capabilities, and Skills
- 3-5 years of experience working in social media
- Excellent written and verbal communication skills
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In-depth knowledge of social media platforms, trends, and emerging technologies
- Understanding of the media landscape, with a strong lens on brand protection
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Proven ability to write compelling, on-brand social copy to spark conversation and positive audience interaction.
- Strong analytical skills with the ability to interpret and present data effectively
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Highly organized, creative, and collaborative thinker
Preferred Qualifications, Capabilities, and Skills
- Bachelor’s degree
- Demonstrates good judgement and passion for PR, crisis management, and issues analysis
- Familiarity with social listening tools and platforms; experience with Sprinklr is preferred
- Enthusiastic team player capable of cultivating relationships across functions and lines of business
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
Skills Required
- 3-5 years of experience working in social media
- Excellent written and verbal communication skills
- In-depth knowledge of social media platforms, trends, and emerging technologies
- Understanding of the media landscape with a strong lens on brand protection
- Proven ability to write compelling, on-brand social copy
- Strong analytical skills with ability to interpret and present data
- Highly organized, creative, and collaborative thinker
- Bachelor's degree
- Judgment and passion for PR, crisis management, and issues analysis
- Familiarity with social listening tools (experience with Sprinklr preferred)
- Enthusiastic team player capable of cultivating relationships across functions
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
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Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
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Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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