Global PSS Manager

Global PSS Manager

Today, Lonza is a global leader in life sciences operating across three continents. While we work in science, there’s no magic formula to how we do it. Our greatest scientific solution is talented people working together, devising ideas that help businesses to help people. In exchange, we let our people own their careers. Their ideas, big and small, genuinely improve the world. And that’s the kind of work we want to be part of.

We are seeking a Global Product and Support Specialist (PSS) to lead the Global Product Sales Support team in driving strategic alignment and fostering growth, primarily within the Cell Discovery product group, while also supporting stakeholders across Bioscience.

TheGlobal PSS Manager Leader for Cell Biology and Transfection will provide specialized technical support and leadership, driving sales and business development success within their area of expertise.

This role includes leading large-scale strategic projects, developing tools and processes to support commercial teams, and serving as a key contributor to business expansion. The PSS Leader will oversee a team, manage cross-functional collaborations, and offer expert guidance to sales, marketing, and product management teams.

The ideal candidate will bring deep industry knowledge, strong leadership abilities, and a proven track record in managing complex technical projects and customer relationships.
Key responsibilities:

• Build a high performance global team of deep technical and subject matter experts to leverage customer application knowledge and support as a key differentiator.

• Set clear goals and KPIs and manage team performance and development according to aligned standards of excellence.

• Work in conjunction with Sales, Marketing, and Commercial Operations teams to develop and oversee sales strategies and positioning campaigns, associated pre-sales activities, and sales and customer training

• Provide consultative sales support and foster collaboration across Lonza teams and divisions

• Manage complex customer needs, identify trends and recommend strategies to capitalize on new opportunities

• Drive large projects in support of the business strategy and directly manage key strategic accounts if required

Key requirements:

• Bachelor’s degree in Life Sciences is required, with a Master’s or Ph.D. in Cell Biology, Microbiology, Molecular Biology, or Biochemistry preferred.

• At least 10 years of experience in the Life Sciences industry, with 5-10 years at an advanced level in GMP Manufacturing, people management, and sales & marketing.

• Relevant certifications, such as ACCA, GPHR, CIPS, or PgMP, are advantageous.

• Demonstrated leadership skills and the ability to effectively manage cross-functional teams.

• Proficiency in English at a business level is essential.
   

Every day, Lonza’s products and services have a positive impact on millions of people. For us, this is not only a great privilege, but also a great responsibility. How we achieve our business results is just as important as the achievements themselves. At Lonza, we respect and protect our people and our environment. Any success we achieve is no success at all if not achieved ethically.

People come to Lonza for the challenge and creativity of solving complex problems and developing new ideas in life sciences. In return, we offer the satisfaction that comes with improving lives all around the world. The satisfaction that comes with making a meaningful difference.