Global Product Support Engineer 3

Posted 2 Days Ago
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Fremont, CA, USA
In-Office
86K-192K Annually
Senior level
Semiconductor • Manufacturing
The Role
Provides global technical support for complex semiconductor equipment, including on-site installation, relocation, repair, maintenance, troubleshooting, component-level diagnosis, and engineering modifications. The role investigates equipment failures, minimizes downtime, prepares technical reports, presents findings to customers and product teams, and manages limited-scope projects. Frequent international travel and collaboration with field engineers, technicians, customers, and internal engineering groups are required.
Summary Generated by Built In
The group you’ll be a part of

 

In the Global Products Group, we are dedicated to excellence in the design and engineering of Lam's etch and deposition products. We drive innovation to ensure our cutting-edge solutions are helping to solve the biggest challenges in the semiconductor industry. 


The impact you’ll make
As a Global Product Support Engineer at Lam, you're a key technical support resource for field engineers, technicians, and product support personnel. Your expertise is crucial in diagnosing, troubleshooting, repairing, and debugging complex semiconductor equipment. Your swift action in responding to situations is critical in resolving issues and ensuring satisfaction of Lam’s customers.
What you’ll do
· Responsible for providing quality on-site repair and maintenance service of complex electro-mechanical systems.
· Perform analytical troubleshooting of technical problems to component level.
· Performs complete installation/relocation start-up services.
· Troubleshoots equipment problems and conducts diagnostic procedures to isolate problems and take steps to minimize downtime or system interruptions and eliminate equipment malfunctions. Determines corrective actions as required.
· Perform installations and/or relocations of equipment at customers’ sites.
· Remain up to date on equipment/tools through appropriate training, manuals, factory periodicals, and other relevant materials.
· Assist in complex field modifications and updates as released in Engineering Change Notifications (ECNs).
· Maintain records and reports as required to properly coordinate activities with supervisors and customers.
· Plan, manage, and execute projects of a limited scope and duration.
· Represent Lam by creating technical materials and presenting technical findings to the customer.
· Creates and presents reports related to design, reliability, maintenance problems, software bugs, projects, and escalations to the relevant Product groups.
Who we’re looking for
· Minimum of 5 years of related experience with a Bachelor’s degree; or 3 years and a Master’s degree; or a PhD without experience; or equivalent work experience.
· Able to work rapidly for prolonged periods of time, including bending, stooping, reaching, walking, sitting, and standing in one location.
· Understand and work from electrical and mechanical schematics and diagrams.
· Ability to interpret operating manuals to determine the root cause of tool failures.
· Experience in Microsoft Office Suite.
· Work independently, cooperatively in a team, or with customers, completing assignments with minimal supervision and a high degree of accuracy and attention to detail.
· Perform effectively in a demanding environment with changing workloads.
· Adhere to customer rules and policies regarding worksite behavior and safety.
· Able to travel internationally frequently (>40%).
Our commitment

We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.

 

Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.

 

Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories – On-site Flex and Virtual Flex. ‘On-site Flex’ you’ll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. ‘Virtual Flex’ you’ll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.

Salary


CA San Francisco Bay Area Salary Range for this position: $86,000.00 -  $192,000.00.


The above salary range for this position is relevant to applicants that reside or work onsite in the California, San Francisco Bay Area only. Salary offers will depend on factors that include the location you work from, your level, education, training, specific skills, years of experience and comparison to other employees already in this role. Actual salary may vary from salary offered due to numerous factors including but not limited to unpaid time off, unpaid leave, company mandated shutdown, and other relevant factors.


Our Perks and Benefits
 

At Lam, our people make amazing things possible. That’s why we invest in you throughout the phases of your life with a comprehensive set of outstanding benefits.

Skills Required

  • At least 5 years of related experience with a bachelor's degree, 3 years with a master's degree, or a PhD without experience; equivalent work experience accepted.
  • Ability to work for prolonged periods involving bending, stooping, reaching, walking, sitting, and standing.
  • Ability to read and work from electrical and mechanical schematics and diagrams.
  • Ability to interpret operating manuals and determine root causes of equipment failures.
  • Experience with Microsoft Office Suite.
  • Ability to work independently, collaboratively, and with customers with minimal supervision and strong attention to detail.
  • Ability to perform effectively in a demanding environment with changing workloads.
  • Ability to follow customer worksite behavior and safety rules.
  • Ability to travel internationally frequently, exceeding 40% of the time.

Lam Research Corporation Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Lam Research Corporation and has not been reviewed or approved by Lam Research Corporation.

  • Parental & Family Support — Parental leave is described as 16 weeks fully paid for all new parents, with birth mothers averaging about 26 weeks total; adoption assistance and subsidized backup childcare are also included. These programs are consistently highlighted as standout elements of the package.
  • Healthcare Strength — Medical options span PPO, CDHP, and HMO choices with company HSA funding, alongside dental and vision coverage. Coverage quality and breadth are emphasized, supported by wellbeing resources such as an EAP.
  • Equity Value & Accessibility — An ESPP with a discount and look-back/reset features is highlighted, and many technical roles include RSUs and bonuses that lift total compensation. These equity mechanisms are frequently cited as meaningful components of total rewards.

Lam Research Corporation Insights

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The Company
HQ: Fremont, CA
12,447 Employees
Year Founded: 1980

What We Do

Lam Research Corp. (NASDAQ:LRCX) is a global supplier of innovative wafer fabrication equipment and services to the semiconductor industry. The world's leading companies trust us as their valued partner because we bring together technology leadership, a strong values-based culture, and an unwavering commitment to prove our customers’ next big breakthrough. Our impact on the world can be seen all around us, as nearly every advanced chip today is built with our technology. Through collaboration, precision, and our commitment to delivery, we are transforming atomic-scale engineering and driving semiconductor breakthroughs that define the next generation. Lam Research Social Media Guidelines: By using or accessing this page, you agree to comply with LinkedIn’s Terms and Conditions. While we welcome participation and engagement, it is important to note that postings and/or comments by followers to Lam’s LinkedIn page do not necessarily reflect the opinions of Lam, nor does Lam confirm their accuracy. We expect that participants post content and commentary that is both relevant and respectful to this community as a whole. Lam reserves the right to remove any posts and/or comments that do not adhere to our guidelines and to block anyone who violates them repeatedly. Specifically, we do not tolerate these kinds of posts: • Abusive, harassing, stalking, threatening or attacking others • Defamatory, offensive, obscene, vulgar or depicting violence • Hateful in language targeting race/ethnicity, religion, gender, nationality or political beliefs • Fraudulent, deceptive, misleading or unlawful • Violations of any intellectual property rights • Spamming in nature • Commercial solicitation or solicitation of donations • Link baiting (embedding a link in your post to draw traffic to your own site) View Lam’s Online Privacy Notice Summary : https://www.lamresearch.com/privacy/

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