About Citco:
The market leader. The premier provider. The best in the business. At Citco, we’ve been the front-runner in our field since our incorporation in 1948 led to the evolution of the asset servicing sector itself. This pioneering spirit continues to guide us today as we innovate and expand, push beyond the boundaries of our industry, and shape its future. From working exclusively with hedge funds to serving all alternatives, corporations and private clients, our organization has grown immensely across asset classes and geographies. For us, this progress is a pattern that we’ll only maintain as we move forward, always prioritizing our performance. So for those who want to play at the top of their game and be at the vanguard of their space, we say: Welcome to Citco.
About the Team & Business Line:
We're seeking an experienced HRIS Business Analyst to join our global Financial Application Support Team, which is responsible for supporting and evolving Citco's strategic HR, payroll, and workforce technology landscape.
The team plays a critical role in delivering Citco's Global Payroll Transformation Program, a multi-year initiative focused on standardizing payroll processes, strengthening governance and controls, improving data quality and visibility, and reducing operational complexity across our global workforce. A key objective of the program is to establish Oracle HCM as the single source of truth for payroll-related employee and compensation data globally, while transitioning from multiple country-specific payroll providers to ADP as Citco's strategic global payroll platform.
Your Role:
As a key member of the Global Payroll Transformation Program, you will work closely with Payroll SMEs, business stakeholders, and technology teams across 30+ countries to support the transition to ADP and help establish Oracle HCM as the global system of record for payroll-related data.
A key focus of the role will be assessing current-state payroll processes, data, and operating models; identifying opportunities for standardization and automation; and helping define the future-state business, process, data, and system requirements needed to support Citco's global payroll strategy.
Global Payroll Transformation & Vendor Transition
- Support Citco's global payroll transformation strategy, including the transition from multiple payroll providers to ADP and the establishment of Oracle HCM as the global source of truth for payroll-related information.
- Partner with Payroll SMEs across 30+ countries to assess current-state payroll processes, systems, controls, and operating models.
- Evaluate country readiness for payroll provider transitions, identify risks and dependencies, and support migration planning and execution.
- Drive opportunities for process standardization, simplification, automation, and improved operational efficiency.
Business Analysis & Solution Design
- Independently analyze complex business challenges, assess impacts and trade-offs, and develop practical, scalable recommendations.
- Gather, challenge, prioritize, and synthesize stakeholder requirements across global regions and functions.
- Document current-state and future-state processes, business requirements, data models, integrations, workflows, and business rules.
- Translate business needs into solutions that support global consistency, operational efficiency, and long-term scalability.
Data, Technology & Delivery
- Support the establishment of Oracle HCM as the authoritative source of payroll and compensation data globally.
- Define data, reporting, governance, and integration requirements between Oracle HCM, ADP, and other connected systems.
- Lead business testing activities, coordinate global UAT efforts, and support successful implementation and adoption.
- Partner with Payroll, HR, Technology, vendors, and business stakeholders to drive alignment, change management, and solution delivery.
About You:
- 6+ years of Business Analyst experience supporting complex HR, Payroll, Finance, ERP, or enterprise transformation initiatives.
- Proven ability to independently assess business challenges, synthesize stakeholder input, evaluate options and trade-offs, and develop practical, scalable solutions.
- Strong experience in requirements gathering, process and data analysis, solution design, documentation, testing, and stakeholder management.
- Experience leading or supporting large-scale system implementations, process standardization initiatives, vendor transitions, or organizational change programs.
- Ability to navigate ambiguity, exercise sound judgment, influence decisions, and build consensus across diverse global stakeholder groups.
- Experience with data governance, reporting, integrations, and end-to-end business process design.
- Experience working with ADP payroll solutions (GlobalView, Celergo) in a transformation, implementation, migration, or integration capacity is required.
- Experience with Oracle Cloud HCM and integrations between Oracle HCM and payroll systems is strongly preferred.
- Strong communication, facilitation, and problem-solving skills, with the ability to manage multiple priorities in a global matrix environment.
- Bachelor's degree in Business, Information Systems, Computer Science, Human Resources, or a related field.
Salary Range: CAD 90,000 - CAD 120,000
- This posting is for an existing vacancy.
Our Benefits
Your well-being is of paramount importance to us, and central to our success. We provide a range of benefits, training and education support, and flexible working arrangements to help you achieve success in your career while balancing personal needs. Ask us about specific benefits in your location.
We embrace diversity, prioritizing the hiring of people from diverse backgrounds. Our inclusive culture is a source of pride and strength, fostering innovation and mutual respect.
Citco welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection.
Skills Required
- 6+ years of Business Analyst experience supporting complex HR, Payroll, Finance, ERP, or enterprise transformation initiatives
- Ability to independently assess business challenges, synthesize stakeholder input, evaluate trade-offs, and develop scalable solutions
- Experience with requirements gathering, process and data analysis, solution design, documentation, testing, and stakeholder management
- Experience supporting large-scale system implementations, process standardization, vendor transitions, or organizational change programs
- Ability to navigate ambiguity, exercise judgment, influence decisions, and build consensus across global stakeholders
- Experience with data governance, reporting, integrations, and end-to-end business process design
- Experience with ADP payroll solutions, including GlobalView or Celergo, in a transformation, implementation, migration, or integration capacity
- Experience with Oracle Cloud HCM and integrations between Oracle HCM and payroll systems
- Strong communication, facilitation, and problem-solving skills, with the ability to manage multiple priorities in a global matrix environment
- Bachelor’s degree in Business, Information Systems, Computer Science, Human Resources, or a related field
What We Do
Our heritage, since founding a civil law notary practice in the 1940s to establishing the Curacao International Trust Company in the 1960s, is built on challenging paradigms and delivering exceptional service within the financial and professional services industry. Today, we continue to pioneer award-winning services and technology solutions that meet ever changing markets. A commitment to investing in people, and proprietary technologies, has resulted in our reputation as the industry’s preeminent service provider, reassuring clients that their critical administration functions are in safe hands. Our thought leadership and ability to quickly navigate complex change means our clients can depend on us as trusted advisors to make informed decisions in response to market conditions. Our Divisions Citco Fund Services & Investor Relations CFS is the global leader in services for the alternative investment industry. With over 2,000 funds under administration and net assets exceeding $840 billion, we provide full service fund administration, fund accounting, net asset value calculations, investor relations, and more. Governance Services Leveraging our extensive global office network Citco Governance Services provides customised solutions, including corporate and global subsidiary governance, secretarial services, financial accounting and reporting, tax and audit liaison, and market entry services. Banking, Depositary & Custody Services Citco Banks operate in strategic financial centres and provide Institutional and Fund of Funds clients access to the funds universe through multiple communication and online real-time global funds platforms. Citco Technology Management Through our eight global development centres, Citco Technology Management provides secure infrastructures and develops award-winning technology products that underpin our commitment to service excellence.
