Global Office Manager

Who we are:

Third Way Health (www.thirdway.health) helps medical practices and healthcare organizations across the United States to improve the patient experience while reducing the administrative burden on practice owners and management. We enable practices and healthcare organizations to enhance the experience of their patients by providing them with a leading technology platform and world class services. What unites us is our passion to support physicians and help patients from all backgrounds to have a better healthcare experience.

Position Overview:

The Global Office Manager will play a crucial role in ensuring the smooth operation of our physical office spaces in Medellín, USA, and potential future expansions, fostering a productive and positive work environment for our employees. The ideal candidate will possess exceptional organizational, communication, planning, and management skills, with a proven track record of effectively handling global office operations.

Key Responsibilities:

Office Operations

• Own day-to-day operations across all office locations (Medellín, US, and future sites),  keeping spaces safe, clean, and fully functional at all times.
• Build and enforce SOPs for recurring operations
• Coordinate office renovations, remodeling, and new space buildouts from start to finish.

Vendor Management

• Own the full vendor lifecycle: sourcing, SARLAFT compliance checks, contract negotiation, and ongoing relationship management.
• Manage IT vendors to keep technology infrastructure running and issues resolved fast.
• Coordinate IT asset logistics: equipment assignments, repairs, replacements, and cross-location shipments.

Procurement & Budget

• Procure and manage inventory of office supplies, equipment and furniture, across all locations.
• Submit purchasing requests, track spend, and own the annual purchase report.
• Drive cost savings through vendor consolidation and volume negotiations 

Team Management

• Manage a team of cleaning staff, including scheduling, task assignment, and performance evaluation.
• Lead by example to foster a culture of excellence, respect, and team collaboration.

Employee Experience & Events

• Be the go-to person for anything office-related: facilities questions, onboarding logistics (equipment, seating, building access, parking) for Medellín, US, and future sites
• Plan and execute all company events: (e.g. team offsites, incentive trips, end-of-year parties) 
• Keep office culture alive through employee benefits and shared amenities.

Compliance & Business Continuity

• Ensure SS-SGT compliance
• Own and maintain the Business Continuity Plan, covering power outages, internet failures, and evacuation protocols.

Other

• This role involves occasional travel (up to 10%) to visit other company  locations
  

Desired Experience and Qualifications:

• Bachelor's degree (Preferred Business Administration or a related field).
• Minimum 3 years of experience in office management, facilities, or a similar role in a fast-paced, dynamic environment.
• Proven experience in vendor management, procurement, and contract negotiation.
• Strong leadership skills with hands-on experience managing staff and fostering a collaborative team environment.
• Solid understanding of IT infrastructure and experience working with IT vendors.
• Fluent in Spanish and English, both written and spoken.
• Excellent organizational, time-management, and problem-solving skills.
• Strong communication and interpersonal skills.
• Ability to manage multiple priorities simultaneously with strong attention to detail.
• Proactive, flexible, and adaptable, comfortable navigating shifting priorities in a growing company.