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Job DescriptionThe Future Begins Here
At Takeda, we are leading digital evolution and global transformation. By building innovative solutions and future-ready capabilities, we are meeting the need of patients, our people, and the planet.
Bengaluru, the city, which is India’s epicenter of Innovation, has been selected to be home to Takeda’s recently launched Innovation Capability Center. We invite you to join our digital transformation journey. In this role, you will have the opportunity to boost your skills and become the heart of an innovative engine that is contributing to global impact and improvement.
Role Objectives:
• Coordinate day-to-day operational support for Global Medical Information and Medical Information call-center services
• Monitor inquiry workflows, service performance, quality, issue escalation, knowledge-content availability and partner delivery
• Support Global Medical Information audit and inspection readiness through documentation retrieval, evidence-pack preparation, request tracking and quality-system record maintenance
• Provide operational reports and support process improvement and risk management activities across Global Medical Information
Key Responsibilities:
Medical Information Activity Delivery
• Support case management and escalation workflows for Medical Information activities
• Monitor inquiry volumes, response times, backlog and capacity indicators against agreed expectations
• Coordinate handoffs and operational gaps across Global Medical Information teams, and call-center vendors
• Coordinate quality monitoring activities and escalate quality findings to the Global Medical Information teams
Performance & Continuous Improvement
• Prepare scorecards and reports covering demand, activity performance, quality, escalations and open issues
• Identify recurring operational gaps and escalate to the Global Medical Information teams
• Support activity reviews and implementation of agreed operational changes
Risk Management Activities
• Support audit and inspection Material Preparation and Activity Tracking
• Retrieve and compile accurate, complete documentation from content repositories in response to audit queries
• Keep track of audit/inspections open Corrective and Preventive Actions (CAPAs) related to Medical Information
• Coordinate updates to Medical Information-related regulatory documentation (e.g. PSMF) and associated data maintenance activities (e.g. Med Info Websites).
Metrics & Reporting Activities
• Generate periodic and ad-hoc GMI reports for products/TA and regions/LOCs in accordance to GMI templates and guidance from GMI teams
Qualifications:
Experience: More than 5-8 years of relevant professional experience, including at least 3 years within the biopharmaceutical industry experience in Medical Information, Medical Writing content operations required. Experience in vendor management, healthcare contact centers, inquiry management, vendor operations is preferred. Technical skills:
• Working knowledge of Medical Information inquiry and contact-center operations
• Understanding of scientific inquiry escalation requirements
• Experience monitoring performance, workflows, capacity and vendor delivery
• Familiarity with inquiry-management, knowledge-management and reporting platforms
• Strong operational analysis, coordination and problem-solving capabilities
• Experience working with AI-enabled tools
• Attention to detail
Education: Degree in Medicine, Pharmacy, Life Sciences, Public Health, Medical Communications, or a related field required. Advanced scientific or healthcare qualifications (PharmD, PhD, or equivalent) are preferred.
Languages: Fluent English required; additional languages advantageous
BENEFITS:
It is our priority to provide competitive compensation and a benefit package that bridges your personal life with your professional career. Amongst our benefits are:
- Competitive Salary + Performance Annual Bonus
- Flexible work environment, including hybrid working
- Comprehensive Healthcare Insurance Plans for self, spouse, and children
- Group Term Life Insurance and Group Accident Insurance programs
- Employee Assistance Program
- Broad Variety of learning platforms
- Diversity, Equity, and Inclusion Programs
- Reimbursements – Home Internet & Mobile Phone
- Employee Referral Program
- Leaves – Paternity Leave (4 Weeks) , Maternity Leave (up to 26 weeks), Bereavement Leave (5 calendar days)
#Li-Hybrid
LocationsIND - BengaluruWorker TypeEmployeeWorker Sub-TypeRegularTime TypeFull timeSkills Required
- More than 5-8 years of relevant professional experience
- At least 3 years of experience within the biopharmaceutical industry
- Experience in Medical Information or Medical Writing content operations
- Degree in Medicine, Pharmacy, Life Sciences, Public Health, Medical Communications, or a related field
- Fluent English
- Working knowledge of Medical Information inquiry and contact-center operations
- Understanding of scientific inquiry escalation requirements
- Experience monitoring performance, workflows, capacity, and vendor delivery
- Familiarity with inquiry-management, knowledge-management, and reporting platforms
- Strong operational analysis, coordination, and problem-solving capabilities
- Attention to detail
- Experience working with AI-enabled tools
- Experience in vendor management, healthcare contact centers, inquiry management, or vendor operations
- Advanced scientific or healthcare qualification such as PharmD, PhD, or equivalent
- Additional languages
Takeda Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Takeda and has not been reviewed or approved by Takeda.
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Retirement Support — Employer-funded retirement is described as notably strong, combining a dollar-for-dollar 401(k) match with an additional company contribution that scales with age and service. Access to an employee stock purchase plan further supports long-term wealth building.
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Parental & Family Support — Paid bonding leave for all parents, substantial adoption/surrogacy reimbursement, and robust caregiver resources (backup care and Maven family-forming support) are emphasized as core strengths. These offerings create a comprehensive safety net for a range of family situations.
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Healthcare Strength — Multiple medical plan options (nationwide PPO/HSA and regional HMOs), employer HSA funding, and integrated mental-health and well-being programs signal depth in coverage. Preventive care is covered in-network, and plan choices by state expand access.
Takeda Insights
What We Do
For over 240 years, Takeda’s propensity to evolve has driven the next generation of innovation, and as a future-focused organization, we’re continuing to drive forward with endurance in our steadfast pursuit to achieve the best outcomes for our patients in a rapidly changing world. We have been preparing for this period of value creation by investing in data, digital and technology, and we’re proud of our employees and their commitment to turning groundbreaking ideas into life-changing impacts. Since our founding in Japan, integrity and putting patients first have been at the heart of our identity, and we will emerge ready for our future as one of the most trusted and science-driven digital biopharmaceutical companies. Join a team where your innovation impacts lives. Together, we’ll realize improved outcomes by improving data quality, enhancing launch execution and improving the patient journey. You’ll play a critical role in accelerating data collection and increasing accuracy across all parts of the business. Patients across the globe will benefit from access to treatments afforded by greater opportunities and efficiency in our research and development.
Why Work With Us
We connect to our history and Japanese heritage through everything we do to bring our purpose, values, vision, and imperatives to life. We are committed to bringing better health and a brighter future to patients. Being a part of Takeda means having the opportunity to be a part of something bigger than yourself.
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