Global IT /OT Supporter

Are you passionate about IT and Operational Technology (OT) support? Do you thrive in a dynamic environment where your technical expertise directly impacts critical production systems? At Novo Nordisk, we are looking for a Global IT/OT Supporter to join our team and support our production site in Ballerup. If you're ready to be part of a company making a real difference in people's lives, apply today and help us ensure the seamless production of life-saving medicines!
The position
You will be part of our new ProdOps Team (Production Operations Team), located in 3 global Hubs (Denmark, China, and Brazil). The team will provide 24/7/365 "Follow the Sun" global support on production critical systems at our Novo Nordisk production sites. You will be located in Ballerup, DK, and provide support during normal Danish Business hours.
One of your key tasks will be to act and take responsibility as Incident Manager. Besides that, role, your tasks would be to:

• Provide system support to Novo Nordisk Global Production sites
• Act as backup for our local site support teams
• Drive Incident management and contribute to Major Incidents
• Conduct Problem management - proactive incident handling
• Facilitate knowledge transition between Global deployment team, Central (ProdOps) and Local Support teams
• Collect and document knowledge in ITSM ServiceNow tool
• Upgrade and Qualify IT systems in scope
• Conduct training to our Local support teams
• Collaborate with Local support teams to identify current and future needs

Qualifications
We are looking for colleagues to Production Operations Team (ProdOps), who can help us drive and support our Operational excellence strategy for our global production sites. Our ProdOps Team has started an exciting journey with a steep learning curve, where you have the opportunity to join the team and impact the future support setup.
To be successful in this role, you should have:

• A technical background or an all-round knowledge of IT/OT
• Experience with specifications, design, implementation, operations, and maintenance of system solutions in a regulated industry
• Experience within IT support is an advantage
• Experience within manufacturing execution system (MES) PAS-X
• Excellent written and oral communication skills in English
• Knowledge about the below mentioned topics is not a requirement, but will be an advantage:
• ITIL (Incident, Problem and Change Management)
• Knowledge Management, Knowledge Centred Service (KCS)
• GxP, Good Manufacturing Practices (GMP) & Good Documentation Practices (GDP)

On a personal note, you are analytical and possess strong problem-solving and decision-making skills, enabling you to effectively tackle complex challenges. You excel in collaboration, able to communicate seamlessly with both internal and external stakeholders. In a fast-paced environment, you remain calm, flexible, and adaptable to shifting priorities.
You have a natural curiosity and are motivated to learn about multiple systems, continuously seeking to improve and challenge the status quo by finding innovative ways of working.
About The Department
With this role, we welcome you to Global IT (GITO) - the digital, data, and IT partner to all parts of Novo Nordisk. We also welcome you to join a journey of digital transformation and innovation where IT makes a real difference for millions of patients worldwide. The position is based in Denmark at our Headquarters in Ballerup but with more than 2800+ colleagues across the globe, you will have a global career path and international development opportunities. You will join a truly diverse area with a strong learning culture, flexible working arrangements and a team that works in an agile and matrix set-up.
Our team provides IT and OT support for critical production systems, specifically for the Ballerup production site. To ensure 24/7 coverage, we operate a "follow the sun" support model, with additional teams located in Brazil and China, allowing seamless support transitions across time zones.
In this role, you will work Monday to Friday, from 8:00 AM to 4:00 PM, with no weekend work required. The rotation ensures continuous support without the need for extended shifts, as the work is handed over to teams in Brazil and China at the end of each day.
Learn more about the digital side of Novo Nordisk
Every day, our thousands of digital experts work in all areas of technology. We navigate the tech spectrum from front-end to back-end, from artificial intelligence to machine learning, and from cloud systems to quantum computing. All to make a tangible impact on lives across the globe. How? Go explore at TechLife at Novo Nordisk.
Contact
For further information, please contact ProdOps Service Delivery Manager Salim Khaizaran at +45 3448 3411 or [email protected] or People Leader & Project Director Dorthe Krogh Østerby at +45 3079 2576 or at [email protected]
Deadline
7 October 2024
You do not need to attach a cover letter to your application, but please include a few sentences about why you are applying in your resume or CV. To ensure an efficient and fair recruitment process, please refrain from adding a photo in your CV.
We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.
At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we're life changing.