Global Invoice Auditor

About Loop

Loop is a domain-specific AI company specialized in logistics and the physical economy. By leveraging verticalized AI, Loop transforms operational and financial signals within logistics data into structured insights that drive automation, financial transparency, and supply chain optimization at scale. Their solutions support enterprise shippers in modernizing back-office operations and uncovering hidden value within complex logistics networks.

Our investors include J.P. Morgan, Index Ventures, Founders Fund, 8VC, Flexport, and 50 industry-leading angel investors. Our team brings subject matter expertise from companies like Uber, Google, Flexport, Meta, Samsara, Intuit, Rakuten, and long-standing industry leaders like C.H. Robinson.

About the Role

(Availability during standard U.S. business hours is a requirement for this role)

As Auditor you will be responsible for investigating and troubleshooting all invoices needing review that are not auto processed by identifying and verifying rates and guidelines in the Client/Carrier contract prior to approving payments. In addition, you will work with the client to identify issues and offer suggestions on how to improve their carrier contracts by addressing inaccurate and problematic issues and violations.

You will provide auditing services on behalf of the customers. The objective of the role is to carefully monitor and audit the customer’s incoming invoices from (international) transportation companies with the help of the internal automated audit system. You will be responsible for the correct handling of these invoices from the moment they enter the system, until they are approved for payment. During this process, you will have daily contact with the relevant transportation companies and clients in the EMEA and APAC regions to correct faults and request credit invoices where applicable. You will also work closely with the Account Coordinator assigned to these customers. You will have frequent contact with colleagues in our global based offices.

To be able to for fill this position, we are looking for specific qualities. You are alert, proactive, accurate and result oriented. Administrative processes are familiar to you, and you have experience with logistics. Other competences required are efficiency, determination, good communication skills. You are able to handle criticism and are not afraid to confront. As a team player you are an open individual, social, enthusiastic, passionate and eager to learn.

Key Responsibilities

• Attending startup team meetings with the Account Coordinator to discuss any pertinent information needed to begin auditing a new client;
• Ensure that contracts and pricing agreements from the clients are up to date;
• Informing clients of any unreasonable charges found on carrier invoices. After a thorough critique without a resolution, posts questionable shipments for carrier review;
• Interacting and establishing relationships with the carriers to gain clarification or resolve discrepancies of pricing agreements. You will gain the knowledge in order to independently applying correct discounts per contractual agreements;
• Reviewing the accuracy of the freight rates set up in the system by the Rate Librarians as needed, including EDI information;
• Partnering with the Account Coordinator in updating the client’s internal processing instructions (ICP) for auditing;
• Working with the Rate Librarians to have current rates loaded or updated in the systems; will test any new or revised rates;
• Being accountable for utilizing all audit tools as appropriate to complete the audit process;
  

  Position Expectations

• You should be familiar with rate contracts or different modes (ex. Parcel, Ocean, Air & Trucking);
• Having experience in deducing billed charges based on the agreed rates;
• You are able to identify what is required to audit charges billed on an invoice;
• Experience in resolving issues related to pricing disputes is advantageous;

  Position Requirements

• College/University degree (or equal by working experience);
• Previous transportation experience preferred;
• Ability to be detail-oriented in a fast-paced, multi-tasked environment;
• Optimistic, positive thinker and team player;
• Ability to be flexible and handle changes efficiently;
• Fluent in English, where a second or third language is a plus;

Travel:

• Less than 5%

Physical Demands and Work Conditions

• Work involves sitting, walking, talking, hearing, bending, stooping, kneeling, and/or crouching.
• Frequent use of hands for typing and handling objects.
• Ability to focus on a computer screen for extended periods.
• May be required to lift or carry up to 20 pounds.
• Work environment is typically quiet with minimal distractions.
• Ability to sit for extended periods and occasionally retrieve files from lower or upper shelves.

The candidate selected will be hired via an employer of record (EoR) partner of Loop (Data2Logistics).

This job description in no way states or implies that the duties and responsibilities are the only duties and responsibilities to be performed by the individual(s) with this job description. The individual(s) may be called upon and required to follow other instructions or perform other duties/responsibilities requested by his/her Manager, consistent with the purpose of the position, department and/or company objectives.