Global HR Operations Manager

ABOUT IQ-EQ

We’re a leading Investor Services group offering end-to-end services in administration, accounting, reporting, regulatory and compliance needs of the investment sector worldwide. 

We employ a global workforce of 5,800+ people across 25 jurisdictions and have assets under administration (AUA) exceeding US$750 billion. We work with 13 of the world’s top 15 private equity firms.

Our services are underpinned by a Group-wide commitment to ESG and best-in-class technology including a global data platform and innovative proprietary tools supported by in-house experts.

Above all, what makes us different is our people. Operating as trusted partners to our clients, we deliver intelligent solutions through a combination of technical expertise and strong relationships based on deep client understanding. 

We’re driven by our Group purpose, to power people and possibilities.

JOB DESCRIPTION: Global HR Operations Manager

Office: India (Hyderabad)

Department: Human Resources

Job level: 4      

Reports to: Global Head of HR Operations

Responsibilities (how we will measure success)

We have an exciting opportunity for an experienced HR leader to join our HR Operations function, reporting into the Global Head of HR Operations. This is a fast‑paced, commercially driven environment that requires a proactive self‑starter with strong resilience and experience supporting operations across multiple countries.

As Global HR Operations Manager, you will lead the delivery of HR operational and administrative support across the full employee lifecycle. Acting as the key point of contact and subject matter expert for HR administration and payroll, your focus will be on delivering a seamless, high‑quality employee experience while enabling the wider HR team, managers, and employees across all people processes.

You will oversee the day‑to‑day management of HR systems and data, ensuring accuracy, consistency, compliance, and strong data governance across all people platforms.

You will also serve as the primary contact for HR administrative and transactional queries from employees and line managers within your assigned countries, ensuring timely, consistent, and customer‑focused support.

Tasks (what does the role do on a day-to-day basis)

• Lead and manage a team of HR Operations Officers, ensuring delivery against agreed KPIs and service standards.
• Design, implement, and continuously improve HR processes and guidelines to deliver an excellent employee experience across the full lifecycle, from onboarding to offboarding.
• Build and maintain strong stakeholder relationships, including close collaboration with the Regional HR Operations Manager and local HR Business Partners.
• Oversee all aspects of employee compensation, benefits, HR management information, and HR systems.
• Manage country payrolls, including tracking changes, running payroll reports, validating payroll journals, and ensuring all salary and tax‑related payments are processed accurately and on time in partnership with Finance.
• Hold responsibility for local employee benefits, pensions, and other employee‑related insurance provisions.
• Ensure the correct implementation of group and local reward policies and practices, escalating issues and driving improvements where required.
• Lead and ensure the accuracy, integrity, and completeness of core employee data within HR systems.
• Partner with Finance on cost management, payroll, people costs, HR budgeting, and local audit support.
• Own the delivery of HR management information and ad‑hoc critical reporting cycles.
• Provide people leadership, coaching, and development for the assigned HR Operations Officers.

Key competencies for position and level (see Group Competency model)

• Customer focus
• Interpersonal savvy
• Communicates effectively
• Pragmatic and structured
• Drives results

Key behaviours we expect to see

In addition to demonstrating our Group Values (Authentic, Bold, and Collaborative), the role holder will be expected to demonstrate the following:

• Enthusiastic, engaging and positive
• “Can do” attitude
• Encouraging and supportive
• Creative and Innovative
• Empathetic
• Excellent listener who understands the needs of others
• Confident and able to engender confidence
• Flexible (in both style and approach)
• Organised and thorough
• Takes ownership and follows through on commitments

Required Experience

• Bachelor’s or master’s degree in human resources or a related discipline.
• Over 5 years demonstrated experience leading HR operations and HR systems across multiple countries.
• Strong experience working with HRIS platforms, payroll systems, and employee data management.
• Proven experience managing payroll and benefits vendors, including medical, retirement, insurance, and background screening providers.
• Sound understanding of employment legislation, payroll compliance, and data protection requirements in a multi‑country environment.
• Proven people leadership capability with experience leading, coaching, and developing operational teams.
• Strong stakeholder management skills, with the ability to partner effectively with HR, Finance, and senior business leaders.
• Demonstrated ability to design, implement, and continuously improve HR processes and ways of working.
• Strong organisational, analytical, and problem‑solving skills, with a high level of accuracy and attention to detail.
• Commercially minded, with experience partnering with Finance on payroll, people costs, budgeting, and audit support.
• Able to prioritise effectively, meet deadlines, and perform well under pressure in a fast‑paced environment.
• Flexible, collaborative, and able to work effectively as part of a global team.

OUR COMMITMENT TO YOU AND THE ENVIRONMENT

As a forward-looking business, sustainability is integral to our strategy and operations. Our sustainability depends on us building and maintaining meaningful, long-term relationships with all our stakeholders – including our employees, clients, and local communities – while also reducing our impact on our natural environment.

There is always more we can, and should do, to improve – whether in relation to our people, our clients, our planet, or our governance. Our ongoing success as a business depends on our sustainability and agility in a changing and challenging global landscape. We’re committed to fostering an inclusive, equitable and diverse culture for our people, led by our Diversity, Equity, and Inclusion steering committee.

Our learning and development programmes and systems enable us to invest in growing our employees’ careers, while our hybrid working approach supports our employees in achieving balance and flexibility while remaining connected to their colleagues. We want to empower our 5,800+ employees - from 94 nationalities, speaking 41 languages across 25 countries - to each achieve their potential. Through IQ-EQ Launchpad we support female managers launching their first fund, in an environment where only 15% of all private equity and venture capital firms are gender balanced.

We’re committed to growing long-term relationships with our clients and supporting them in achieving their objectives. We understand that our client’s sustainability and success leads to our sustainability and success. We’re emotionally invested in our clients right from the beginning.