Global Head of Onboarding

Job Description
Global Head of Client Onboarding (including ongoing File Reviews)
Location: EMEA
Full time
Hybrid
We're hiring a Global Head of Onboarding to lead CSC's client onboarding function across hubs in our three regions. This role holds global accountability for onboarding results (including file reviews) and operational excellence, while leading onboarding managers to deliver a consistent, high-quality, commercially focused client onboarding experience worldwide.
You will drive the global vision for onboarding, balance regional regulatory requirements with global standards, and partner closely with senior stakeholders across KYC Services, Compliance, Risk, Operations, Technology, and Client Services. CSC provides the platform and scale; you bring leadership, strategic thinking, and a strong commitment to service excellence.
We're a company of passionate people teaming up to make a difference in global business and our local communities. Committed to service quality, devoted to continuous improvement and giving back to our community, CSC is the business behind business®.
Some of the things you'll be doing:
• Own and drive the global onboarding strategy (including file reviews) across three regions, ensuring alignment, scalability, and regulatory excellence
• Lead, coach, and develop onboarding managers and regional onboarding hubs
• Oversee client onboarding and ongoing due diligence globally
• Working closely with KYC Services, ensure collection, analysis, and classification of information in line with applicable AML/KYC regulations (including EU AML Directives and equivalent regional frameworks)
• Define and maintain global Onboarding procedures, operating memoranda, and SLAs
• Act as a senior member of internal Client Acceptance Committees, supporting complex and high-risk onboarding decisions
• Serve as an escalation point for senior stakeholders, key clients, and regulators
• Drive continuous improvement, process optimization, and digital onboarding initiatives
• Monitor performance, risk metrics, and service levels across regions
What technical skills, experience, and qualifications do you need? While not all inclusive, the list is:
• Significant experience in onboarding, compliance, or client lifecycle management within financial services, funds, fiduciary, or corporate services
Keen commercial perspective and experience
Fierce client spirit
• Proven experience leading multi-regional teams in a global environment
• Strong knowledge of global business/AML/KYC regulatory frameworks
• Excellent English skills (additional languages are an advantage)
• Strong strategic, leadership, and stakeholder management capabilities
• High standards of integrity, confidentiality, and professional judgement
About Us
CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.®
Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other.
CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued.
CSC colleagues have global career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. To learn more, visit cscglobal.com/service/careers.
We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging,
CSC only accepts resumes from employment agencies that are part of our approved supplier program. Resumes submitted from other agencies either to talent acquisition, our hiring leaders, employees, or through any other mechanism other than our supplier process, will not be eligible to claim related fees and the submitted resumes will be considered property of CSC.
We encourage candidates to apply directly to our website and not through third-party sources.
Disclaimer: The information above describes the general nature and level of work performed by employees in this role. It is not intended to describe all duties, responsibilities, and qualifications.