Your leadership will help shape the future of Payments and support the growth of our global franchise. This is a critical role that will sit on the global management team for the Treasury Services organization within Payments at J.P. Morgan. This individual will report to the Global Head of Treasury Services, a key member of our global Payments Management Team.
Key responsibilities
Lead and execute the product strategy and vision for Mass Volume Payments (ACH, RTP - including Interac and RTR - B2C [Push to Card, Push to Wallet, Zelle], Pay by Bank/Open Banking, and Prepaid Card), with end-to-end accountability for Product Development, Product Management, and Product Solutions Specialist (PSS) Teams within the Mass Volume Payments business at J.P. Morgan.
Drive and elevate product development by continuously enhancing products and solutions to address client needs and market opportunities.
Grow product revenue ($1bn+ with double digital annual growth) and market share through innovative product offerings and go-to-market strategies.
Provide thought leadership on industry trends and best practices, serving as a visible representative and active voice for Mass Volume Payments at JPMorganChase.
Partner seamlessly with Consumer & Community Banking (CCB) and cross-firm stakeholders to co-create strategy and thought leadership that advances the Mass Volume Payments product organization in line with J.P. Morgan’s vision.
Spearhead, inspire, develop, and manage a team of Product and Product Solutions professionals.
Manage financials, optimize pricing, and improve operational efficiency.
Define objectives, key results, and KPIs to measure and ensure product success.
Collaborate with senior stakeholders across regions and functions - including Product Execution (Product Delivery, Engineering), Sales, Commercialization and Go-To-Market, Operations, Client Service and Implementations, and Risk & Controls (Compliance, Controls, Legal, Audit) - to deliver solutions that meet client needs and drive business development.
Anticipate and proactively address internal and external factors impacting the business.
Maintain high levels of client satisfaction.
Travel domestically and internationally up to 15–20%.
Required qualifications, capabilities and skills
Strategic thinker with strong execution and analytical skills.
Extensive experience across payments product management.
Demonstrated deep understanding of client needs and the competitive landscape for cross-currency solutions.
Proven ability to manage teams effectively.
Strong collaboration with technology teams across the product lifecycle.
Experience developing and implementing large-scale initiatives.
Skilled in strategic planning, P&L management, and business case development.
Experience implementing product lifecycle activities at scale.
Ability to drive change and manage stakeholders across multiple functions.
Superior presentation and communication skills.
Recognized thought leader and innovator with demonstrated industry eminence.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
Skills Required
- Strategic thinker with strong execution and analytical skills.
- Extensive experience across payments product management.
- Deep understanding of client needs and competitive landscape for cross-currency solutions.
- Proven ability to manage teams effectively.
- Strong collaboration with technology teams across the product lifecycle.
- Experience developing and implementing large-scale initiatives.
- Skilled in strategic planning, P&L management, and business case development.
- Experience implementing product lifecycle activities at scale.
- Ability to drive change and manage stakeholders across multiple functions.
- Superior presentation and communication skills.
- Recognized thought leader and innovator with demonstrated industry eminence.
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
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Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
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Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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