IA Division is seeking a Global Head of Data & AI Individuals
The Global Head of Data & AI for Individuals is a senior leadership role responsible for shaping and executing the Data & AI transformation strategy within the Individuals segments. This leader ensures that Data & AI are effectively leveraged to transform the business end-to-end—enhancing customer experience, personalizing products and services, increasing operational efficiency, and enabling data-driven decision-making. This role is accountable for maximizing business value through ethical, governed, and impactful use of data and AI, while aligning with the Group’s strategic vision and frameworks.
Reports to:
Group CD&AIO and to the Global Heads of businesses for individuals. 50% of objectives and performance evaluation respectively.
Individual accountabilities:
- Define and drive the Data & AI strategy for the Individuals businesses, ensuring alignment with Group Data and AI strategy and business goals.
- Translate the Group Data & AI vision into tangible transformation programs specific to the Individuals domains.
- Prioritize AI and data use cases based on business impact, feasibility, and strategic alignment.
- Act as a transformation partner to the Individuals leadership teams, identifying how AI can redefine customer journeys, digital engagement, and value propositions.
- Sponsor and co-lead cross-functional AI initiatives that unlock new sources of value.
- Promote a measurable business-driven AI roadmap with clear KPIs and value capture mechanisms.
- Ensure robust data governance and high data quality.
- Champion the use of the Global Data Platform, ensuring consistent data availability, interoperability, and reuse.
- Contribute to model governance and responsible AI practices, particularly for high-impact models.
- Drive AI fluency across the Individuals businesses by promoting training, change management, and AI-first ways of working.
- Identify and nurture internal talent to accelerate AI adoption.
- Ensure alignment with Group Data & AI risk frameworks, model risk policies, and external regulatory expectations.
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What We Do
Banco Santander (SAN SM, STD US, BNC LN) is a leading commercial bank, founded in 1857 and headquartered in Spain and one of the largest banks in the world by market capitalization. The group’s activities are consolidated into five global businesses: Retail & Commercial Banking, Digital Consumer Bank, Corporate & Investment Banking (CIB), Wealth Management & Insurance and Payments (PagoNxt and Cards). This operating model allows the bank to better leverage its unique combination of global scale and local leadership. Santander aims to be the best open financial services platform providing services to individuals, SMEs, corporates, financial institutions and governments. The bank’s purpose is to help people and businesses prosper in a simple, personal and fair way. Santander is building a more responsible bank and has made a number of commitments to support this objective, including raising €220 billion in green financing between 2019 and 2030. In the first quarter of 2024, Banco Santander had €1.3 trillion in total funds, 166 million customers, 8,400 branches and 211,000 employees.
