Global E-Commerce Operations Specialist
We are looking for a Global E-Commerce Operations Specialist to join our growing DTC team. In this role, you will be at the heart of our e-commerce operations — driving commercial performance, owning analytics, and collaborating across functions to deliver outstanding results on a global scale.
The Team You Will Be Part Of
You will work closely with our DTC team, acting as the primary operational point of contact across Marketing, Engineering, Planning, I.T., Supply Chain, DTC Operations and Customer Service. Your work will directly shape the performance of our global E-Commerce platform.
Your Contribution Is Appreciated, and You Will:
Commercial & Operations (50%)
- Deliver commercial and operational initiatives to support business growth across each region
- Continuously optimize and improve the end-to-end performance of the E-Commerce platform
- Serve as the primary operational point of contact within the DTC team, liaising with Marketing, Engineering, Planning, I.T., Supply Chain, DTC Operations and Customer Service
Business Analytics & Demand Generation (50%)
- Own all E-Commerce analytics and metrics, ensuring data accuracy and actionable insights
- Manage global E-Commerce campaigns — ensuring agreed activities are executed, the calendar of events is kept up to date, and all relevant stakeholders are briefed
To Perform Well in This Role, You Will Have:
Essential
- Bachelor's degree in Economics, Business Administration, Statistics, Finance, or a related field, with relevant work experience
- Strong organizational skills with the ability to manage multiple tasks and meet deadlines across various ongoing projects
- Advanced proficiency in Microsoft Office programs
- Excellent communication skills to effectively interact with a diverse group of business stakeholders
- Ability to work both independently and collaboratively as part of a cross-functional team
Desirable
- Operational and technical knowledge in a DTC business environment
- Familiarity with business intelligence software such as Power BI, Qlik, Tableau, or similar
- Experience working within an agile framework, including managing backlogs and product ownership
- MA or MBA in a related field
- Experience with Salesforce or similar E-Commerce platforms
- Understanding of the DTC vertical and its relationship with other sales channels within the business
The Offer
- A full pay package, together with an annual bonus, and an attractive benefits package including medical care, lunch/cafeteria card, life insurance and pension plan
- An environment which provides opportunities of working with multiple stakeholders, professional support and the possibility to share knowledge and best practices
- On-going development opportunities in a multinational environment that will inspire you to grow professionally and personally
- Wide variety of projects and tasks, innovative goals, and freedom to plan and execute them professionally
- Flexible working conditions – hybrid or remote work model within Poland
- Possibility to work in a modern office in the centre of Warsaw
Join the GN family, a global company with a rich history and a Scandinavian work culture that values inclusion and operates on a flat structure, where everyone's voice matters.
#LI-GNGroup
Skills Required
- Bachelor's degree in Economics, Business Administration, Statistics, Finance, or related field
- Strong organizational skills for managing multiple tasks and deadlines
- Advanced proficiency in Microsoft Office programs
- Excellent communication skills to interact with stakeholders
- Ability to work independently and collaboratively
SteelSeries Compensation & Benefits Highlights
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Healthcare Strength — Core medical, dental, and vision coverage is paired with life/disability insurance, FSA options, and dedicated mental‑health resources (EAP and mindfulness tools), indicating robust healthcare support. Wellbeing initiatives and mindfulness resources extend care beyond basic coverage.
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Leave & Time Off Breadth — Paid holidays, sick time, generous PTO, and parental/family medical leave are explicitly provided. This breadth supports routine rest as well as major family needs.
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Wellbeing & Lifestyle Benefits — Flexible/remote work programs, commuter benefits, home‑office stipends, and relocation assistance support varied work setups. Office perks and product discounts (alongside pet‑friendly spaces and team events) add tangible lifestyle value.
SteelSeries Insights
What We Do
SteelSeries is a global leader in gaming. We create hardware and software that enhances the gaming experience, improves performance, and leads to winning. Want proof? Esports pros have won more prize money using our gear than with any other brand. Our philosophy is that professional quality gear benefits every gamer, whether they're playing with friends, streaming their favorite titles, or competing on the world stage.
Why Work With Us
We offer free gear, free games, and the ability to create, sell, and support products with a world wide userbase. Our two floor Chicago office is in Fulton Market with a full gaming room. However, you don't have to be a gamer to work here. All are welcome!
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SteelSeries Offices
Remote Workspace
Employees work remotely.
